Helpdesk Executive Female 10th Pass Jobs in Bangalore

Receive and respond to facility-related inquiries, requests, and complaints from employees, clients, and visitors promptly and professionally.Maintain a comprehensive knowledge of the organization's facilities, services, and procedures to provide accurate information and assistance.Log all facility-related requests and issues into a helpdesk system, ensuring proper documentation and tracking for timely resolution.Assess the urgency and severity of each request, prioritize tasks, and escalate critical issues to the appropriate personnel or departments for immediate attention.Coordinate with internal teams, external vendors, and service providers to schedule and oversee repairs, maintenance, and other facility-related activities.Provide guidance and support to employees on the proper use of facility equipment, resources, and systems.Ensure compliance with facility policies, procedures, and safety guidelines, reporting any violations or risks to the appropriate authorities.Perform routine inspections of facilities to identify maintenance needs, safety hazards, or areas requiring improvement.Collaborate with the facilities management team to identify trends, recurring issues, and opportunities for process improvement.Prepare and distribute regular reports on facility helpdesk activities, including ticket status, response times, and customer satisfaction metrics.

Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, configure, and upgrade PC software. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Keep inventory of all equipment, software, and license users. Monitor and respond quickly to incoming requests relate to IT issues.Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English

Roles and Responsibility: -1.Handling Incoming & Out Going Calls, 2.Monitoring The Reception Area,3. Attending Visitors, 4.Handling Courier, 5.Maintaining Registers.Note: -Candidates should join on immediate basis.