Guest Services Job Vacancies in Nagaon

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.

Guest Service Manager leads front-of-house teams in hotels or resorts. They manage check-ins, train staff, handle difficult complaints, and ensure visitors have a great stay. They link the guests and other departments like housekeeping to keep daily work smooth.HR MEHZABIN- 6001267037

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.

As a Guest Service Officer, you will be the first point of contact for guests and play a vital role in ensuring a positive experience. Your main responsibilities will include:- Welcoming Guests: Greet guests warmly upon arrival, making them feel valued and comfortable from the start.- Managing Check-ins/Check-outs: Handle the check-in and check-out processes efficiently, ensuring all necessary information is collected and communicated clearly.- Responding to Guest Inquiries: Address guest questions and concerns promptly, providing accurate information about amenities, services, and local attractions.- Handling Reservations: Manage room bookings and coordinate with the front desk to accommodate guests preferences and requirements.- Resolving Complaints: Listen to any issues guests may have and work to resolve them in a friendly and professional manner, ensuring satisfaction.- Maintaining Records: Keep accurate records of guest interactions and feedback to help improve service quality and enhance the guest experience.To excel in this role, you should possess strong communication skills to interact effectively with guests and team members. A friendly and approachable demeanor is essential for creating a welcoming atmosphere. Basic computer skills are necessary for managing booking systems and records. Time management is important to handle multiple tasks efficiently. Being a team player and having a willingness to learn will greatly contribute to your success in this role. A high school diploma is required, and prior experience in customer service is a plus but not mandatory.