Guest Relation Manager Job Vacancies in Lucknow

We are looking for an outstanding Guest Relations Manager who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience. 1-Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction2-Respond to guests needs and anticipate their unstated ones3-Expect and react promptly to guests requirements and inquires4-Actively listen and resolve guests complaints5-Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc.)6-Coordinate and manage communication between guests and staff 7-Promote all amenities, conveniences and programs offered8-Examine activities logbook, assign tasks appropriately and implement control schedule dailyRequirements:1-Proven working experience as guest relations manager2-Working experience in hospitality3-Familiarity and interest in industrys latest trends4-Hands on experience with guest relationship management software5-Proficiency in English, multilingualism will be considered an asset6-Excellent problem resolution skills along with outstanding communication and active listening skills7-Ability to work flexible hours8-Highly responsible and reliable with a professional presentation9-BS degree in hospitality management, business administration or related field.