Ground Operation Job Vacancies in Surat

We are seeking a dedicated Ground Staff Executive to join our team in Surat. This full-time position is perfect for candidates with 0 to 6 years of experience and requires at least a 10th-grade education. The role focuses on providing essential support to ensure smooth operations at our facility.nnKey Responsibilities:nn1. Customer Service: Interact with passengers, assisting them with their queries, ticketing, and boarding procedures to enhance their travel experience.nn2. Baggage Handling: Ensure the proper handling and timely delivery of luggage, maintaining safety and efficiency throughout the process.nn3. Check-in Procedures: Assist passengers during the check-in process, verifying documents, checking in baggage, and issuing boarding passes accurately.nn4. Coordination: Work closely with other team members and departments to facilitate smooth and efficient airport operations.nn5. Safety Compliance: Adhere to all safety regulations and protocols to maintain a secure environment for both passengers and staff.nnRequired Skills and Expectations:nnCandidates must possess excellent communication skills, enabling them to engage effectively with passengers from diverse backgrounds. A proactive approach to problem-solving is essential, as is the ability to work in a fast-paced environment. Attention to detail and teamwork are crucial for ensuring operational success. Candidates should also be adaptable, willing to work various shifts, including weekends and holidays, to meet the demands of the role.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

We are looking for enthusiastic individuals to join our team as Ground Staff in Surat. This role involves providing support and ensuring a smooth experience for our customers. Key responsibilities include:- Customer Service: Interact with passengers, assist with check-in procedures, and answer inquiries about flights and services, ensuring a friendly and helpful atmosphere.- Baggage Handling: Manage and process passengers' luggage, ensuring it is safely stored and delivered while maintaining accurate records to prevent loss.- Safety Inspections: Conduct routine checks for safety and security, ensuring compliance with airport regulations and maintaining a secure environment.- Communication: Coordinate with airline staff and other departments to relay essential information regarding delays or changes, helping to minimize passenger inconvenience.- Documentation: Assist in preparing necessary documentation for flights and maintaining accurate records of flight operations, contributing to efficient operations.The ideal candidate should possess:- Communication Skills: Ability to interact clearly and effectively with customers and team members.- Teamwork: A collaborative mindset, willing to work closely with others to achieve common goals.- Problem-Solving: Strong analytical skills to address and resolve any issues that may arise during service.- Adaptability: Willingness to work in a dynamic environment, handling varying tasks and responsibilities.- Organization: Ability to manage multiple tasks efficiently while maintaining attention to detail.Candidates with 0 to 6 years of experience and a minimum educational qualification of 12th grade are encouraged to apply.

Job Overview:Ground Staff are responsible for handling all on-ground operations at airports to ensure the safe, smooth, and efficient functioning of flights. They assist passengers during check-in, boarding, and baggage handling, and coordinate with flight and maintenance teams for on-time departures and arrivals.Key Responsibilities:1. Passenger HandlingAssist passengers at check-in counters and boarding gates.Verify passenger documents (tickets, ID, visa, etc.).Provide flight information and guidance regarding baggage, boarding time, and gates.Handle passenger queries, requests, and complaints professionally.Assist special needs passengers (elderly, disabled, unaccompanied minors, etc.).2. Baggage HandlingTag, load, and unload baggage safely and efficiently.Operate conveyor systems and baggage carts.Ensure correct baggage delivery to flights and reclaim areas.Handle lost, delayed, or damaged baggage cases.3. Ramp OperationsDirect aircraft to parking bays using signals or radio communication.Assist in loading and unloading cargo and catering supplies.Coordinate aircraft refueling, cleaning, and maintenance support.Inspect runways and parking areas for safety and cleanliness.4. Coordination and CommunicationMaintain clear communication between flight crews, ground control, and airport departments.Ensure flight schedules are maintained with minimum delays.Report any irregularities or safety issues to the supervisor or duty officer.5. Safety and ComplianceFollow all aviation safety and security regulations.Conduct safety checks and ensure ground handling equipment is functioning properly.Maintain confidentiality and adhere to company policies.Skills and Competencies:Excellent communication and interpersonal skills.Strong organizational and multitasking ability.Knowledge of airport codes, schedules, and procedures.Ability to work under pressure and handle stressful situations calmly.Basic computer literacy (MS Office, check-in software, etc.).Teamwork and customer service orientation.Educational Qualification:Minimum: 10+2 (Higher Secondary) or equivalent.Preferred: Diploma or certification in Aviation, Airport Management, or Hospitality.Experience:Entry-level positions available for freshers.

We are seeking an Air Ticketing Executive to join our team in Surat. This role is ideal for individuals passionate about travel and customer service, regardless of their experience level. Your main responsibilities will include the following:- Booking Airline Tickets: You will handle flight reservations for customers by utilizing booking systems, ensuring accuracy in ticket details and pricing.- Customer Support: Provide assistance to clients regarding flight options, itineraries, and any changes they may need. Your friendly communication will help ensure a positive experience.- Managing Payments: Process payments for ticket bookings, carefully handling transactions to ensure that all financial details are correct.- Resolving Issues: Address any issues that may arise with bookings, such as cancellations or changes, and work quickly to find suitable solutions for customers.- Record Keeping: Maintain accurate records of ticket sales and customer interactions, ensuring all data is secure and organized for future reference.The ideal candidate for this position should possess a strong interest in the travel industry, along with basic computer skills for navigating booking systems. Effective communication skills are essential, as you will interact with customers regularly. An ability to work well under pressure and adapt to changing situations is important. A high school diploma is required, and a background in travel or hospitality will be an added advantage. The role requires a commitment to providing excellent service in a full-time office environment.