the position requires someone to deal with their germany office team & german counterparts Senior Executive Equipment/DocumentationProvide exceptional support for our applications and associated servicesAnswer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etcMeet and exceed service level goalsStay updated with the process knowledge / changes - refer to knowledge updates/ repositories to effectively process transactionsAdhere to security practices set by organization