FMCG Operations Job Vacancies in Mumbai

JOB TITLE:ECommerce ManagerPURPOSE OF THE ROLE/JOB:To oversee the day-to-day operations of the companys online and offline business, ensuring seamless management of marketplace channels, driving revenue growth, and aligning e-commerce strategy with overall business objectives.IMPORTANT JOB FUNCTIONS:Manage business operations on marketplace channels such as Amazon, Flipkart, Myntra, Nykaa, etc., ensuring optimal product visibility and sales performance.Develop and execute e-commerce sales strategies to meet revenue and growth targets, including cross-selling and upselling techniques.Oversee product listing, catalog management, seller accounts, promotional deals, customer returns, and complaint resolution.Ensure all marketplace and company website content is accurate, up-to-date, and aligned with trading and marketing objectives.Analyze weekly, monthly, quarterly, and yearly sales data to identify trends and areas for improvement, generating actionable insights for business growth.Manage e-commerce agency relationships, evaluate account performance, and resolve disputes or cases as needed.Oversee channel marketing by ensuring agencies create and execute annual marketing plans for online sales.Conduct competitor analysis regularly to track market trends and maintain strong product visibility.Prepare daily, weekly, and monthly MIS reports.Coordinate with agencies and account managers for smooth online business operations.Take ownership of the Profit & Loss (P&L) for the overall e-commerce business.REPORTING RELATIONSHIPS:Reports to: FounderReported by: Not ApplicableREQUIRED QUALIFICATIONS:GraduationECommerce certificationREQUIRED EXPERIENCE:Minimum 5 years of relevant experience in e-commerce managementCOMMUNICATION (STAKEHOLDERS):Internal: All departments including Sales, Back Office, Accounts, and Operations; Key Account Manager, National Sales Head, Managing DirectorExternal: Vendors such as stationery, printing, and office supplies providers

About Company Your trusted neighborhood pharmacy and a one stop solution for all your health and wellness needs is what we tell our clients about who we are. As for our customers, we're their partners in taking care of their mental and physical health. Together with them in the continuous process of rejuvenating the mind, body, and soul. Products you love today and tomorrow, find everything under one roof at Wellness Forever.Overview:This position is responsible for compounding and dispensing prescribed drugs as per physician's instructions for online subscription orders. The pharmacist has to manage a high volume of prescriptions and get involved in operational activities.Job description: Check prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient. Digitize the medicines as per the prescription. Contacting referring physicians' offices with questions over prescription. Handle customer queries, and resolve their issues or initiate appropriate steps such as complaint escalation to relevant departments for resolution. Comply with all applicable legal rules, regulations and procedures. Maintain confidentiality with respect to customers' medical details. Take calls for Home Delivery and upsell Make cold calls to take feedbacks and upsell Make calls to promote the Ecom / Tcom business modelQualification D.Pharm & B.PharmExperience 0 to 5 years.

Coordinating with finance team for Billing and Managing P&L Develop, Monitor & Achieve the project KPIs on monthly basis through project managers & Senior Managers Will be responsible to meet client on monthly basis Meeting with Project Managers & SMs to Review, identify and resolve issues. Ensuring Program deliverables and adherence to reporting quality standards. Presenting Regional status reports by gathering, analyzing, and summarizing relevant information on monthly basis to Top Management Coordinating the department heads for new developments and process improvement Identifying and developing new opportunities with clients. Ensuring high service standards for clients

About Us:We pioneered the concept of wet wipes in India and are now the leading producer of wet wipes and dry tissues in the country. Ever since our beginning in 1986, we have focused on manufacturing high quality personal care products to keep India cool, clean and fresh. At Tainwala, we are constantly innovating to cater to your comfort and cleanliness. Over the years we have established 6 brands Fresh Ones, Baby Fun, Kotton, Black & White, Taina, and Casper to tailor our products for a larger demographic. We also cater to private label orders by customizing every step of production.Responsibilities: The candidate should be from FMCG Industry with experience in handling General Trade with exposure to handling Merchandisers. Will be responsible for Improving Market share in the assigned territory the ideal candidate will have the ability to maintain an efficient system of operation to support the business needs. comfortable multitasking and working cross-functionally with different business units. Establish and maintain Visibility, Availability, and Implementation of Marketing campaigns. Manage a team of Supervisors and Merchandisers. Should be a go-getter and have good Man Management Skills. Review performance of the team on a weekly basis and take corrective actions. Work Closely with Client and ensure proper reporting and efficiency of work done.Desired Candidate Profile:1. Proficiency with Microsoft Office 2. Strong organizational and communication skills 3. Strong ability to multitask 4. Comfort working with multiple groups within the business5. Should have handled Multiple StatesRegards,Kinjal PatelHR Manager

Requirement for Zonal Managerdevelop, Monitor & Achieve the Project Kpismanpower as per Client/program Requirementfmcg Sales Mt Experience or Field Operations Experience.establishing Program Communication Plans and Ensuring Their Execution.maintains Client Relationship