Essential Duties and Responsibilities Work with our customers to: Become a Trusted Advisor by actively listening and communicating to accomplish their goals Participate in the establishment, measurement, and achievement of customer satisfaction metrics Provide an ongoing communication channel between them and internal teams to ensure expectations are well established and understood Manage expectations and engagement scope to ensure a clear understanding of technological capabilities and limitations Comply with internal and customer safety programs Recommend and implement plant floor digital transformation technologies, including Operational Analytics, Production Data Management, and Operations Management Recommend and implement improvement to Distributed Control Systems, PLC, and other control systems Provide ongoing site support, which may include: Distributed Control System configuration, commissioning, startup, and tuning Distributed Control System, field instrumentation, and valve-related situations troubleshooting and problem resolution Configuration optimization of both batch and continuous process control Loop tuning Troubleshooting field instrumentation and valve application Interfaces to PLCs, drives, and various control bus networks Work as a team with sales to market, find, and sell solutions Work as a team Work independently and as part of a team supporting a customer Coordinate with internal sales and project teams to help investigate and resolve complex obstacles Help colleagues as they encounter situations they are not as familiar with Provide clear and frequent communications Perform diagnostic and troubleshooting over the phone Create in-depth and professional engineering proposals and reports Author whitepapers on engineering subjects Converse with other industry experts about technical concepts Deliver presentations to external and internal customers Articulate and communicate solutions to both