Product Coordinator Female Jobs in Lucknow

Job SummaryWe are seeking a technically adept and proactive Level 2 Product Support Executive with proven expertise in software testing and Dot.Net technology. This role is responsible for resolving technical issues escalated by the Level 1 support team, testing new features and product releases, and performing minor code fixes for technical bugs. The right candidate will provide high-quality support to customers and employees, including direct communication with US-based clients, ensuring a world-class support experience and product quality.Key Responsibilities Handle and resolve technical issues escalated from the Level 1 support team which require more advanced troubleshooting or code-level intervention. Communicate with customers and internal employees via email, chat, and phone to provide timely, clear, and effective technical support. Analyse, troubleshoot, and resolve product and application issues that are beyond the scope of Level 1 support. Identify, diagnose, and deliver code fixes for minor technical bugs in the product. Conduct comprehensive testing (manual/automated) of all new features, product releases, and bug fixes prior to deployment in the live environment. Document, track, and manage bugs/issues using internal ticketing and bug-tracking systems. Work closely with the development and QA teams to ensure timely and quality resolution of issues. Assist with software deployment, configuration, and verification as required. Create and update knowledge base documentation, FAQs, and support articles. Provide feedback for improving product usability and reliability based on support interactions and testing insights. Escalate complex unresolved issues to product development or other relevant teams as needed.Required Skills & Qualifications Bachelors degree in Computer Science, Information Technology, or related discipline. 3+ years experience in a technical/product support role, preferably in a Level 2 support capacity. Strong knowledge of Dot.Net technologies (C#, ASP.Net), SQL Server, and ability to analyse/modify code for minor bug fixes. Hands-on experience in software/product testing, including the use of manual and automated testing tools. Excellent written and spoken English communication skills, comfortable working directly with US-based staff and customers. Strong troubleshooting, analytical, and technical problem-solving skills. Experience with ticketing and bug-tracking systems (e.g., Zoho). Self-motivated, with the ability to work independently in a 100% remote capacity. Ability to manage and prioritize multiple issues and projects in a fast-paced environment.If you meet the above criteria and are ready for a challenging and rewarding remote career, please apply with your updated resume-hr@edictate.com

Job Opening: Product Coordinator (PAN India)Location: CoimbatoreExperience: 2+ yearsBudget: 4-5 LPAGender Preference: Male (Kerala candidates preferred)1. Product CoordinatorRole: Assist in product management and marketing efforts.Key Skills:Strong communication skills (English & Hindi)Experience in market surveys, sales enablement, customer feedback, and competitive analysisAbility to collaborate with cross-functional teamsKnowledge of product management tools and software2. Regional Executive (PAN India)Role: Support product management and marketing efforts across PAN India.Key Skills:Strong communication skills (English & Hindi)Experience in market surveys, sales enablement, customer feedback, and competitive analysisAbility to collaborate effectively with cross-functional teamsKnowledge of relevant tools/software for product management and marketingAccommodation FREE

Looking Technical Support Engineer for Industrial Product at Pune Company Brif :Company has played a leading role with pioneering products unheard of indias water industry from last 31- years company based in Pune We manufacture Valves, Pumps, Panels and ATM's for fully automated Water Treatment Plants. We provide Automatic Water Dispensing Solution.The executive will be responsible for sales of our products. PLCS, Automation Additionally Candidate should be ready to travel all over MaharashtraTechnical Key Skill: Candidate need 3+ years experience, Should have industrial Product sales experienceCandidate should know English, Hindi.Role DescriptionThe executive will be responsible for sales of our products. PLCS, Automation Additionally Candidate should be ready to travel all over MaharashtraThis is a full-time on-site role for a Technical Support Engineer in Pune. The Technical Support Engineer will be responsible for providing technical support to clients via phone, email, or chat. They will also be responsible for troubleshooting technical issues, identifying and resolving defects or errors, and providing timely and effective customer support and service.Qualifications- Excellent customer support and service skills- Ability to communicate technical information effectively with customers- Relevant technical Diploma/ITI certifications or degree preferred- Experience in a similar technical support or customer service roleSalary : 20to 30K per Month

Job Overview:We are looking for a Pre -sale Support Executive with strong Communication and convincing skills,Hunger to grow the business through Lead generation, Data extraction, Tele-calling and differentsocial media accounts.Job Responsibilities and Duties1. Generating new Clients through lead generation, Data extraction, Tele-calling, anddifferent social media accounts.2. Understand the target markets, including industry, company, project, company contractsand accordingly design & make our offering.3. Ensuring consistent engagement with potential clients to ensure closure of deal.4. Possess a strong understanding of our products, and our competition in the industry.5. Follow the latest industry developments and align our offering accordingly.

Essential Duties and Responsibilities Provide operational leadership and support to SaaS end user teams, in addition to business applications, onboarding, troubleshooting, and issue resolution. Communicates in an effective and professional manner to internal and external personnel. Provide hands-on tier 1 system administration support, system maintenance and operations support. Handle new user onboarding, which includes adding users to the appropriate systems with the correct permissions based on their role Handle user offboarding, which includes properly removing users from all systems they had access to Performing recurring user audits and generating the appropriate documentation to support compliance audits. Recommend software enhancements to the development team. Enforcing best practices of IT security and working within a compliance framework. Provide timely response to questions via HubSpot, Slack, Email. Documents all troubleshooting steps within trouble ticket and remote assistance tool Escalates fully documented problems as required to Tier 2 support teams. Participates in and leads proactive team efforts to achieve departmental and company goals Propose methodologies and best practices for delivering outstanding service.Experience Demonstrated SaaS Administration experience preferred Technical knowledge of confluence (Atlassian) SaaS application, a plus Demonstrable record of technical configuration, process, and change documentation Confidently communicate clearly and efficiently with internal and external stakeholders highlighting any risks or blockers with recommendations to remediate and work around identified issues Stay current on SaaS offerings, technologies, and industry trends Demonstrated experience producing accurate and detailed work on multiple projects under time pressure Expertise in LOS like Encompass, DataVerify, etc Basic knowledge on Scrum is a plus.

A well-established MNC is looking for a product Support Analyst to join their team. The analyst will be responsible for effective and efficient handling of customer support serviceoffered through calls, emails, chats and online customer portal. Be a critical point of contactfor the end users of the products/services in order to resolve issues and requestsat the first level. Mediate communication with the data and technical teams for theresolution as required. Must hold valid passport, as the analyst may be required to travel toglobal offices as part of the knowledge transition process.CTC: As per market standardsLOCATION: ChennaiREQUIRED SKILLSMust have been part of Service Desk/ Application/Product Supportteam that involves co-ordination and interaction with business users via different modeof communication using a service desk tool/system Good understanding of MS office tools General knowledge of the financial domain and specifically, fund data is an addedadvantageIf you are interested in this opportunity and would like to know more about it, please fill in the google forms: If your application is shortlisted, we will contact you within 3 business days of submitting the application. Depending on the number of applications received, we would only be able to respond to the shortlisted applicants. Thanks for your understanding. Thank you for taking your time to go through the opportunity. We look forward to hearing from you!

We are looking for a Product Support Engineer to provide support and monitoring for our critical production applications. Your primary responsibility will be to provide operational monitoring and initial response and triaging of all issues for applications. You will handle incoming support tickets and provide timely and effective communication to customers. You will also perform an initial investigation to resolve issues and escalate them in a timely manner. You may also act as a point of contact for customers in production and assist with onboarding, triaging, coordinating deployments with customers and internal Sureify teams. As Sureify grows we will need to bring in application engineers at different experience levels.

This role offers great career paths in product design, product management, etc. along with the opportunity to work in training or other areas over time, based on interest. Roles/Responsibilities:- Evaluate video submissions and practical assessments, based on rubrics, and fill specific formats- Support with variant creation of assessment items and question bank clean up- Provide inputs to improve the rubrics used by the Assessment Product Support Unit- Support the operations team with assessments delivery where needed.Skills/Experience needed:- Freshers as well as early-career professionals from any discipline, with a keen interest in subject concepts in at least one of Maths, Science, English, Social Sciences, Business Studies, Economics, etc. - Teachers and experienced professionals are also welcome and may be considered for more senior roles.- Strong communication; ability to gauge verbal communication skills, visual presentation skills.- Good data-handling skills and comfort with MS Excel / Google Sheets- Drive, perseverance, rigor, and attention to detail.- The main requirement is in English; candidates with Hindi/ Kannada/ Tamil fluency are welcome to apply.Experienced candidates, with team management skills, can apply for a Lead role to manage this unit.

Looking for Skilled Candidates who have the zeal to outperform by creating an unique value to the growth of both personal and professional path.