Patient Care Coordinator Female Jobs in Delhi

Role OverviewThe Clinical Coordinator is responsible for guiding patients through their treatment journeyfrom initial consultation to conversion and follow-up. The role requires excellent communication, patient handling, and sales counselling skills to ensure a seamless experience and achieve clinic targets.Key Roles & Responsibilities1. Patient Consultation & Counselling Welcome clients warmly and conduct initial counselling sessions. Understand patient concerns, expectations, and medical history. Clearly explain available treatments (lasers, skin, hair, anti-aging, slimming, dental, etc.). Recommend treatment packages as per clinic protocols and patient needs. Ensure patients are well-informed about procedures, benefits, risks, and post-care.2. Sales & Conversion Achieve monthly counselling and sales targets. Follow up with leads and convert inquiries into bookings and registrations. Maintain a high conversion ratio through professional counselling and rapport-building. Promote ongoing offers, packages, and membership plans.3. Patient Experience Management Coordinate with doctors, therapists, and front desk for smooth patient flow. Ensure high standards of hospitality and patient satisfaction. Address queries and concerns promptly and professionally. Ensure proper consent forms are signed before procedures.4. Documentation & Reporting Update CRM/records with patient details, consultations, and follow-ups. Maintain accurate logs of conversions, revenue, and daily activity. Submit counselling and sales reports to management.5. Clinic Coordination Assist in managing appointments and treatment room readiness. Maintain strong communication with the medical team for smooth operations. Support camps, workshops, open houses, and promotional events.6. Professional Conduct & Grooming Maintain excellent grooming, body language, and communication. Follow clinic SOPs, confidentiality, and ethical standards. Represent the brand with professionalism and positivity.