Negotiation Skills Female Jobs in Thrissur

Understanding the companys offerings, key selling points, and value propositions.Ability to answer questions about the product/service confidently.Understanding of sales techniques, such as how to handle objections and close deals.Ability to present product or service information in a compelling way.Goal-oriented with the ability to meet or exceed sales targets.

Job Overview:We are seeking enthusiastic and dedicated Customer Service Representatives to join our growing team. The ideal candidates will handle inbound and outbound calls, effectively manage customer inquiries, provide excellent service, and meet or exceed client expectations. You will be representing multiple clients, so adaptability and professionalism are key.Responsibilities:- Handle inbound and outbound calls professionally for multiple clients across different industries.- Understand client products, services, and processes to provide accurate and relevant information to customers.- Respond to customer inquiries, resolve issues, and provide solutions in a timely manner.- Follow scripts and guidelines provided by clients to ensure consistency and quality in communication.- Achieve daily, weekly, and monthly targets for call handling, customer satisfaction, and sales (where applicable).- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.- Collaborate with team members and supervisors to continuously improve service delivery and meet performance goals.Languages:- English- Malayalam

Communication SkillsBasic Computer SkillsSales Skills (for outbound telemarketing)Customer Service SkillsPrevious experience in telemarketing or customer serviceBilingual abilities (especially in regions with diverse populations).Ability to work in a target-driven environment.