Role & responsibilities A receptionist's duties and responsibilities include:Greeting visitorsHelping visitors navigate the officeMaintaining calendars for appointmentsAnswering phonesReceiving visitorsPreparing meeting and training roomsReceiving mail, documents, packages, and courier deliveriesPerforming administrative and clerical support tasksPerforming basic filing and record keepingEntering customer data and sending correspondenceCopying, filing, and maintaining paper or electronic documents and recordsNotifies company personnel of visitor arrivalMaintains security and telecommunications systemInforms visitors by answering or referring inquiriesDirects visitors by maintaining employee and department directories