Email Support Female Jobs in Chandigarh

Provide the required information to the customers about their complaints Resolve any queries by mailing and can be communicate directly with higher authorities. Maintain database by updating customer information daily Communication skills must be good ( verbal and written) Keep the team informed about customer emails and their revert regularly

Roles and Responsibilities : * Identifying new Opportunities* Supporting Sales & Development department* Escalating any complaints* Updating Database* Manage large amount of incoming calls* Generate Sales Leads* Identify and assess customer needs to satisfaction* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution* Follow communication procedures, guidelines and policies* Resolve customer complaints via phone, email, mail or social media * Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks * Working According to the TAT of the Call Time * Generating Maximum Leads in a day and Reporting to Relationship Manager all the Lead Counts on Email Everyday Before Leaving Skills Required : Enthusiasm , Problem Solving Attitude , Productive Work , Effective Leads , Market Research , Market Trends , Social Media Management , Good Written and Verbal Communication , Good Typing Speed , Excellent Fluency in Languages , Effective Soft Skills Excellent Communication on call.