Email Support Executive Female Jobs in Chandigarh

Roles and Responsibilities : * Identifying new Opportunities* Supporting Sales & Development department* Escalating any complaints* Updating Database* Manage large amount of incoming calls* Generate Sales Leads* Identify and assess customer needs to satisfaction* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution* Follow communication procedures, guidelines and policies* Resolve customer complaints via phone, email, mail or social media * Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks * Working According to the TAT of the Call Time * Generating Maximum Leads in a day and Reporting to Relationship Manager all the Lead Counts on Email Everyday Before Leaving Skills Required : Enthusiasm , Problem Solving Attitude , Productive Work , Effective Leads , Market Research , Market Trends , Social Media Management , Good Written and Verbal Communication , Good Typing Speed , Excellent Fluency in Languages , Effective Soft Skills Excellent Communication on call.