*Follow up with inquiries through e-mails, Facebook, websites, WhatsApp, phones, and all other digital mediums - and convert to orders*Coordinate with the Dispatch team and ensure timely delivery of products with quality output*Engage Digital Audience through various Online Campaigns - Handle social media - Respond to inquiries, etc*Look for various mediums of expansion for e-commerce*Handling customer issues & grievances*Follow the Order Management Process*Coordinate with the CRM Executive for creating Database & Analytic*Maintaining relationships with the Customers*Conducting Online Sale activities Digitally, promotions, etc and other lead generation activities