Customer Support Female Jobs in Nagpur

Handle inbound & outbound calls in a professional manner Resolve customer queries, complaints, and requests effectively Provide accurate information about products/services Maintain proper call records and update CRM systems Ensure high levels of customer satisfaction and service quality Follow communication scripts and company guidelines Meet daily/weekly performance targets and KPIs Coordinate with internal teams for issue resolution Maintain confidentiality of customer information Adapt to night shift schedules and work discipline

A telecaller is responsible for handling outbound or inbound calls to customers to promote products/services, handle queries, or gather information. Here are the main responsibilities:

Position: Customer Care Specialist Become a Caring Friend for Habuilds CommunityDepartment: OperationsLocation: Nagpur/ Remote (with future offline event opportunities)If interested, apply with your updated Resume, Cover Letter and a passport size photo.Key Responsibilities:Well-being Support:Act as a primary point of contact for members regarding personal, emotional, and health related concerns.Offer emotional support and guidance to individuals in need, maintaining a compassionate and non-judgmental approach.Provide practical advice and solutions to improve overall well-being, work-life balance, and mental health.Query Management:Respond to queries and concerns in a timely and empathetic manner via email, phone, or chat.Provide clarification and guidance on wellness and Community programs, and initiatives, especially those related to member wellness and support.Ensure effective communication with members, listening to their concerns and addressing them in a constructive manner.Operational Support:Assist with coordinating events and initiatives that promote member well-being and community-building activities.Support in the development and implementation of wellness programs and initiatives, both remote and offline.Track and manage feedback from participants, ensuring that programs are meeting their objectives and addressing concerns.Offline Event Management (Future Role):In the near future, take on the responsibility of managing offline events, including logistics, coordination, and on-the-ground support.Collaborate with the other team to plan, organize, and execute in-person eventsEnsure smooth operations during offline events, handling any concerns or issues that arise during the events.Documentation & Reporting:Maintain confidential records of interactive sessions, employee well-being feedback, and wellness program data.Provide regular updates to management on Member well-being trends, concerns, and program effectiveness.

Sales coordinator

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Customer service representatives listen to customer concerns, answer customer questions and provide information about the company's products and services. In some cases, customer service representatives may also take orders and set up new customer accounts

Knowledge of solar products. Capable to handle sales of solar products on telephones. Deal with customers.

Sales coordination, order follow up , sales order record keeping, Payment follow -up, Order processing

Sales coordination, payment follow up, order tracking , follow up with client for the order placing