Feedback Job Vacancies in Guwahati

- Provide counseling and emotional support to employees dealing with stress, anxiety, or personal challenges related to their work or personal life.- Act as a point of contact for employees who need advice or support related to their mental health and well-being.- Assist in resolving interpersonal conflicts among employees, promoting a positive and harmonious work environment.- Mediate disputes between team members, supervisors, or other departments to ensure productive and respectful communication.- Provide career counseling and guidance to employees on career paths, skill development, and growth opportunities within the company.- Assist with the onboarding process for new hires, ensuring that they feel welcomed, supported, and integrated into the company culture.- Help design and distribute employee satisfaction surveys to gather feedback on workplace issues, employee morale, and company culture.- Support the promotion of a healthy work-life balance and advocate for initiatives that enhance the physical and mental health of employees.- Maintain confidential records of counseling sessions, employee interactions, and any related actions taken to support the well-being of employees.- Educate employees about company policies, including work hours, health benefits, safety standards, and conflict resolution procedures.- Work closely with the HR department to identify employee needs and provide appropriate resources and support.- Act as an advocate for employees, ensuring their concerns are heard and addressed by the appropriate management team.- Ensure all counseling practices are conducted ethically and in compliance with legal standards.- Stay updated on relevant labor laws, regulations, and best practices related to employee support and counseling in the construction industry.- Track employee engagement and satisfaction levels, and report trends or emerging issues to senior management.

- Customer Engagement: Develop and maintain strong relationships with key customers, distributors, and retailers to ensure high levels of satisfaction and loyalty.- Customer Support: Address customer queries, concerns, and complaints in a timely and professional manner, ensuring an optimal customer experience.- CRM System Management: Manage and update the CRM database with accurate customer information, including contact details, purchase history, and preferences.- Customer Segmentation: Analyze customer data to segment customers based on demographics, buying behavior, and preferences, allowing for targeted marketing and personalized communication.- Sales Support: Collaborate with the sales team to provide customer insights, generate leads, and help drive sales through strategic customer relationship management.- Product Feedback: Collect feedback from customers regarding FMCG products, services, and experiences, and work with relevant teams to address issues and improve offerings.- Customer Retention Strategies: Implement strategies to increase customer retention and loyalty, such as loyalty programs, personalized offers, and post-purchase follow-ups.- Customer Education: Educate customers about new FMCG products, promotions, and features, ensuring they are well-informed and engaged with the brand.- Reporting and Analysis: Monitor and analyze CRM data to generate reports on customer satisfaction, engagement levels, and retention rates, providing insights to management.- Cross-functional Collaboration: Work closely with marketing, sales, and product teams to ensure that customer needs and feedback are integrated into business strategies and product development.- Promotions and Campaigns: Collaborate in designing and executing customer-centric marketing campaigns and promotional offers aimed at enhancing customer engagement and product uptake.

- Develop and maintain strong, long-lasting relationships with key customers, retailers, and distributors to enhance customer loyalty and satisfaction.- Create and implement customer retention strategies such as loyalty programs, personalized offers, and post-purchase follow-ups to increase repeat business.- Address customer inquiries, complaints, and concerns in a timely and professional manner, working to resolve issues and maintain positive relationships.- Work closely with the sales team to identify new business opportunities, provide customer insights, and support the achievement of sales targets and growth.- Regularly collect feedback from customers about products, services, and overall experience to identify areas for improvement and ensure customer satisfaction.- Gather and analyze customer and market data to provide insights into customer preferences, purchasing behavior, and trends, and inform marketing strategies.- Manage a portfolio of key accounts, ensuring that their needs are met, expectations are exceeded, and the relationship is nurtured for long-term success.- Coordinate with marketing and sales teams to design and implement promotional campaigns and special offers aimed at enhancing customer engagement and driving sales.- Provide customers with up-to-date product information, pricing, and promotional details to enhance their purchasing decisions and experience.- Monitor customer interactions and performance metrics, generating regular reports on customer satisfaction, retention rates, and feedback to share with management.- Collaborate with various departments (sales, marketing, logistics, and finance) to ensure smooth service delivery, order fulfillment, and customer satisfaction.- Educate customers on the benefits and features of FMCG products to enhance their understanding, increase sales, and improve brand loyalty.

- Identify and generate new business opportunities through various channels such as cold calling, networking, online platforms, and referrals.- Build and maintain strong relationships with new and existing clients to understand their needs and provide tailored English training solutions.- Prepare and deliver engaging presentations or demonstrations to potential clients, showcasing the companys English speaking training programs and services.- Stay informed about the latest trends in the language training industry, identifying competitor offerings and client preferences.- Create and submit detailed proposals to prospective clients, including pricing, packages, and customized training programs.- Attend industry events, conferences, and seminars to network with potential clients and business partners.- Establish strategic partnerships with schools, universities, corporates, and institutions to expand the companys reach and client base.- Set and achieve sales targets and performance metrics, contributing to the overall growth of the company.- Collect client feedback regarding the training programs and ensure any concerns or suggestions are addressed promptly.- Guide new clients through the onboarding process, ensuring a smooth transition and a clear understanding of the training services.- Maintain accurate records of sales activities, leads, meetings, and client interactions in CRM systems.- Identify opportunities for expanding the companys market presence, including targeting new sectors such as corporate clients, individuals, and educational institutions.- Work closely with the marketing team to ensure alignment between marketing campaigns and sales efforts.- Stay updated on the latest language learning trends and methodologies to better understand client needs and enhance service offerings.