Escalation Manager Graduate Experience Jobs in Chennai

We are looking for an organized and proactive Operations Services Coordinator to support operational work orders, vendor coordination, service documentation, invoice processing, compliance tracking, and operational reporting. The role will act as a coordination point between Site Operations, Procurement, Accounts Payable, and external suppliers to ensure work orders are completed, properly documented, invoices are supported, and open issues are followed up and closed on time.The ideal candidate should have strong coordination and follow-up skills, good knowledge of MS Excel and reporting, and the ability to manage multiple stakeholders, vendors, and operational activities independently.Key Responsibilities:Manage and track operational work orders from assignment through completion and final closure.Monitor open, aging, and overdue work orders and follow up with relevant teams and vendors.Verify work order completion and ensure all required documentation and approvals are available.Coordinate with suppliers regarding pending work, service updates, corrective actions, and deliverables.Maintain updated vendor contacts, communication records, and escalation details.Ensure suppliers submit service reports and follow up on missing or delayed documentation.Coordinate with Site Operations and vendors to resolve incomplete or inaccurate service documentation.Support invoice processing by ensuring completed work orders have the required supporting documents.Track invoice aging, payment status, discrepancies, and unresolved disputes.Coordinate with Accounts Payable, Procurement, Site Operations, and suppliers to resolve invoice-related issues.Prepare and maintain weekly and monthly operational reports, dashboards, and scorecards.Track vendor response time, work order completion, service-report compliance, and other performance metrics.Identify recurring vendor or site-level issues and escalate them to the appropriate stakeholders.Support vendor performance reviews and prepare data for periodic business reviews.Monitor site-level compliance with established processes, SOPs, documentation requirements, and service timelines.Maintain accurate operational records and ensure timely escalation and closure of pending actions.Required Skills & Qualifications:Bachelor's degree or equivalent qualification preferred.2-5 years of experience in operations coordination, vendor management, facilities coordination, procurement support, work order management, or service administration.Strong hands-on knowledge of MS Excel, including tracking, reconciliation, reporting, and data analysis.Experience in vendor coordination and cross-functional stakeholder management.Good understanding of invoice workflows and Accounts Payable coordination.Experience preparing MIS reports, dashboards, KPIs, or vendor performance reports.Strong organizational and time-management skills.Excellent follow-up and communication skills.Ability to identify discrepancies, track exceptions, and ensure timely resolution.Strong attention to detail and accuracy.Ability to work independently and manage multiple tasks and deadlines.Good judgment to resolve routine issues and escalate critical or unresolved matters appropriately.Experience with ERP, CMMS, or other work order management systems will be an advantage.Experience in data center, critical infrastructure, facilities management, or procurement operations will be an added advantage.

The candidate must have experience in handling escalation calls..The candidate must be fluent in Hindi and English...

OverallIn Charge. Overall In Charge responsible for all activities, teams,customers, processes, administration and growth of the Branch.Team Management Serves as leader to the entire team of the Branch with a strong focus onoperational excellence while embracing and advocating the companyculture to his/her team. Leads from the front, ethical, committed, resultoriented and solution provider. To supervise the work of employees and will have to conductperformance evaluation of his or her team associates. R esponsible for team building, training and retention of employees Ensure that team members are adequately trained to handle/ followactivitie s and laid down processes required for meeting thecommitments as per SLA and monitor their activities regularly