Communication SkillsVerbal and WrittenActive ListeningClear and Concise Explanations. Problem-SolvingAnalytical ThinkingMethodical TroubleshootingLogical Reasoning. Customer ServicePatienceEmpathyProfessionalismDe-escalation Techniques. Time ManagementMultitaskingPrioritizationTicket Management. Technical AptitudeQuick LearningAdaptability to New TechnologiesResourcefulness.