Email Support Executive Job Vacancies in Lucknow

Position Summary:We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our customers, helping them resolve issues, answer questions, and ensure a positive experience with our products/services. Key Responsibilities:Respond to customer inquiries via phone, email, live chat, or social mediaProvide accurate, timely, and empathetic support to resolve customer issuesTroubleshoot basic technical issues and escalate complex problems when necessaryMaintain detailed records of customer interactions in the CRM systemFollow company procedures and service standards to ensure consistencyCollaborate with internal teams to find customer-focused solutionsEducate customers about products, services, and best practicesGather customer feedback and share insights with the team Qualifications:High school diploma or equivalent (college degree preferred)Previous experience in customer support or a related field is a plusStrong verbal and written communication skillsAbility to multitask, prioritize, and manage time effectivelyComfortable using support tools like Zendesk, Salesforce, or similar CRM platformsA calm, empathetic, and solution-oriented attitude Preferred Skills:Bilingual or multilingual abilities (if relevant to the role)Familiarity with [insert specific product or industry knowledge, if known]Willingness to work flexible hours, including weekends or holidays if needed

Work from home Customer service Voice, Chat and Email 8007360448 fixed day shift Monday to Friday 9am to 5pm. Saturday Sunday Fixed off

Responsibilities:.Assist Operations Manager in supervising daily operations of organization..Presentable.Develop a productive, profitable and achievement oriented working environment for employees..Supervise operations team to ensure operational excellence and excellent customer services..Develop and maintain operational guidelines for staff..Coordinate with the Manager in different operational issues and promotional activities..Good Communication skill in English and Hindi Both..Evaluate current operational strategies and recommend improvements..Generate operational reports for management as needed.Contact Person: Priyanka Singh

Job Role - Performing Market Researched, Gathering and processing research data, Performing basic admin duties including printing, sending emails, and ordering office supplies, Assisting and coordinating with sales team, Assisting and supporting management.