Email Support Executive Graduate Fresher Jobs in Gurgaon

Handle inbound/outbound calls, emails, or chats for customer queries.Provide accurate and timely information about products, services, or processes.Resolve customer complaints, escalations, or technical issues professionally.

What is Driffle?Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone.Job SummaryWe are seeking Email Support Executives to join our team and be responsible for assisting our customers with their inquiries, concerns, and complaints post-sales. The successful candidate will be responsible for providing exceptional customer service through phone, email, chat, and social media. They will also be responsible for maintaining accurate records of all customer interactions, identifying areas of improvement, and providing feedback to the management team.What will you do?Responding to customer inquiries, concerns, and complaints via email, and chat.Resolving customer complaints and escalating issues as needed to the appropriate department.Identifying areas of improvement in the customer service process and providing feedback to the management team.Meeting and exceeding customer service metrics, including response time, resolution time, and customer satisfaction scores.Serve as the main point of contact for customer inquiries, concerns, and feedback, and respond in a timely and professional manner.Basic QualificationsExcellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders.1+ years of experience in Email Support or customer support, preferably in a SaaS or technology company, Freshers with good communication skills and problem-solving abilities will also be considered.Excellent problem-solving skills with the ability to identify and resolve customer issues in a timely and effective manner.Comfortable working in a fast-paced and dynamic environment.Knowledge of customer service best practices and techniques.Availability to work in graveyard shifts (9 PM - 5 AM), 6 days

Dear Candidate,Greetings from Tech Mahindra....!!!Tech Mahindra hiring for the Premium Process E commerce & banking process any Graduate and Experience candidates.Preference: Looking for Immediate Joiner!!Job Location : A- 8 Knowledge Blueward Tech Mahindra Noida sec 62 Preference : Excellent Communication SkillsSalary 1.80 LPA to 3.50LPAEligibility : Only GraduateJob Criteria: Only Graduate candidates with 6 months of BPO Experience with Excellent Communication skill. Flexible to work in 24*7 environments, comfortable to work in night shifts. Preference - Candidates must have knowledge of banking/Credit Card/Debit Card Good communication skills writing, Oral and verbal. Good computer knowledge.Direct Walking: Interested Candidate can direct walking at below mention address and mention Usha Mishra top on your resume.Venue Detail : - A8A, Tech Mahindra 1st Floor, Knowledge Boulevard Sec 62 Near to IMS Institute Noida. For Further Details, please share your resume and contact on below mentionedNumbers.Recruiter Name - Usha Mishra

Data Entry OperatorBasic Typing speed, Basic Computer KnowledgeFresher and Experience Both can Apply

Job descriptionRoles and ResponsibilitiesInteracting with clients on phone, WhatsApp Inform client about products, guide them about process and costing. Close the sales deal Coordinate with internal teams- design & operations to ensure timely delivery to clientDesired Candidate ProfilePerson must be based in Gurgaon Good communication skills are required (English) Person should be ambitious and willing to learnExp - 0-2 Yrs