Email Support Executive Female 12th Pass Jobs in Pune

Were Hiring! Company: B Map Fintech Location: Viman Nagar Espace IT Park (1st Building) Process: Email (Non-Voice) Salary: Up to 25,000 CTC Experience: Candidates with prior Email Process Experience preferred

Job Title: Customer Support Executive Voice / Chat / EmailLocation: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore (Office-based / Remote)Experience: 03 yearsSalary: 15,000 25,000/monthJob Type: Full-time / Rotational shiftsResponsibilities:Handle customer queries via call, chat, or email.Provide timely resolutions with empathy and professionalism.Escalate technical issues as required.Maintain high CSAT scores.Requirements:Excellent spoken and written communication skills (English + regional).Typing speed: 3035 WPM (for chat/email roles).Flexible for night shifts (for international process).Prior BPO experience preferred but not mandatory.Perks:5/6 day workingWork from home / office flexibilityIncentives for top performers Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

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Job Summary: We are seeking a customer-oriented and empathetic International Customer Support Representative to provide exceptional service to our international customers through email, chat, and voice channels. As a member of our support team, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, be fluent in english, and be able to handle customer interactions in a professional and efficient manner.Mandatory Fields:Excellent English Communication is Compulsory as you will have to deal with International Clients (British Clients)Should be comfortable in rotational shifts.Looking for a immediate joinee.Should be excellent in written and verbal communication (english)Responsibilities:Respond promptly and professionally to customer inquiries and requests via email, chat, and phone in a timely manner.Provide accurate and helpful information to customers regarding product features, pricing, availability, order status, and other related inquiries.Troubleshoot and resolve customer issues, complaints, and escalations effectively, ensuring a high level of customer satisfaction.Document and maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, in the customer support system.Stay updated on product knowledge, company policies, and industry trends to provide accurate information and recommendations to customers.Identify and escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.Provide feedback to the management team regarding recurring customer issues, trends, and potential areas for improvement.Assist in creating and updating customer support documentation, including FAQs, knowledge base articles, and troubleshooting guides.