Desktop Engineer Job Vacancies in Bhubaneswar

Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting and identifying solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Responsibilities:Research and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.Ask customers targeted questions to quickly understand the root of the problem.Track computer system issues through to resolution, within agreed time limits.Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).Provide prompt and accurate feedback to customers.Refer to internal database or external resources to provide accurate tech solutions.Ensure all issues are properly logged.Prioritize and manage several open issues at one time.Follow up with clients to ensure their IT systems are fully functional after troubleshooting.Prepare accurate and timely reports.Document technical knowledge in the form of notes and manuals.Maintain jovial relationships with clients.

Desktop Support Engineer to assist our clients with computer hardware and software issues. He required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues. Responding to client support requests. Address user tickets regarding hardware, software, and networking Direct unresolved issues to the next level of support personnel Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Help new employees set up their workstations and Train end users when new software or IT regulations arrive at a company. Maintain and upgrade equipment as needed. Help create technical documentation and manuals. Device MaintenanceKnowledge:Problem-solving skills:Desktop support engineers use their problem-solving skills to develop solutions for various IT-related issues. Strong problem-solving skills help resolve these problems in a timely manner, all while ensuring the efficient use of a company's resources.Communication skills:

Job Description :- Should be Graduate or Diploma holders with Computer Hardware & Networking Knowledge: Operating System Loading/Activation, Loading-MS Office & Antivirus, Assigning of IP Addresses , Networking Trouble shooting, CCTV, etcQualification :- should be Minimum Graduate /Diploma with Computer & Networking Knowledge with Fluent in English, Hindi & Odisha speaking skills.Base Location: Bhubaneswar, Sundergarh, Keonjhar, Denkanel and they should travel to near by Districts also for Installations, trouble shooting and 0&M.

Hardware Networking, Computer Hardware, Desktop Support, Laptop Service Engineer, Desktop Service Engineer, Printer Engineer,

Preferred Diploma In Hardware Maintenance . Experience Of Computer , Printer Troubleshooting . Knowledge Of Lan, Networking And Domain Server Will Be Added Advantage.

Installation and Trouble Shooting of Software, Providing Technical Support to Customer, Handling Network Issues, Maintaining Networks including VPNs, Router, Mainframe, Creating Firewalls, Data Security Systems, Desktop Support, Setting up Hardware Systems, Troubleshooting basic IT Issues, Support the Implementation of new Solution and Applications, Establish Accounts for new users and assist with Password and Log in Problems, Installing and Upgrading Software, Installing and Upgrading Operating Systems and Computer Hardware, Advising on Software or hardware upgrades, Contacting to Clients to find out the nature of the Problem, Advising on software or hardware upgrades

Install and troubleshoot all Microsoft windows systems.Install and troubleshoot all types of PC hardware, branded and assembled.Ability to hook up and troubleshoot internet connectivity on PCs/Networks.Assuring the health & stability of LAN / WAN connectionKnowledge of Video Conferencing (VC) & CCTV CameraStrong Knowledge of Networking and its fundamentalKnowledge of wireless device & configurationMaintain & Support different Notebook & Desktop SystemsKnowledge of LAN structure.

Develops and expands a portfolio of corporate clients by networking and marketing Assesses client IT needs and makes recommendations, including IT equipment and service packages Prepares sales visits and presentations to pitch product, service, and combination packages to clients Demonstrates IT equipment to highlight product benefits Negotiates sales, package discounts, and long-term contracts with clients Provides technical advice after sales Establishes sales goals and implements a plan to meet those goals Tracks progress toward goals and documents sales performance Becomes fluent in all products and services offered by the employer through testing, demonstrations, and research Answers questions, describes benefits, and discusses pros and cons of various competing products or services Gains familiarity with the IT industry, and stays updated on trends and innovative products Creates marketing literature and web-based features to promote products and time-sensitive sales Attends trade exhibitions and industry events to learn about cutting-edge products and sales Works for technology manufacturers, software manufacturers, IT consultancies, and technology solutions organizations