Deputy Manager Operations Job Vacancies in Delhi NCR

Help expand our business by targeting new growth opportunities, improving portfolio credit quality and maximizing profitability and efficiency of our products. Actively prospect, recruit and pre-qualify new clients for our financial services. Be a primary point of contact for new and existing customers. Make certain all applications meet our companys standards and help ensure regulatory compliance. Foster a collaborative work environment by working with colleagues to develop better products and solutions. Provide periodic analysis and reports.

Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Purchase materials, plan inventory and oversee warehouse efficiency Help the organizations processes remain legally compliant Formulate strategic and operational objectives Examine financial data and use them to improve profitability Manage budgets and forecasts Perform quality controls and monitor production KPIs Recruit, train and supervise staff Knowledge of organizational effectiveness and operations management Experience budgeting and forecasting Familiarity with business and financial principles Excellent communication skills Leadership ability Outstanding organizational skills

Designation: Deputy manager- Tele callingExperience: 4-6 Years (Need 2 years exp in Team handling)Duties and Responsibilities:Motivating and inspiring the team to surpass their potential.Improving the team and facilitating the communication among the members of team.Exceeding and meeting departmental objectives, including conversion targets, and lead generation.Creating sense of ownership within the employees and resolving employee issues, if any.Encouraging, supporting, and motivating actively ones peer team.Looking constantly for development as well as continuous improvement for the entire team.Monitoring, organizing, and coaching team on a day-to-day basis.Communicating the companys purpose, core values, vision to the front employees.Ensuring that the employees follow their schedules properly as designed.Striving for new ways continually, to increase the opportunities of sales.Handling escalated calls, complaints, questions, and queries as necessary.Facilitating cross-functional communication within employees for improved working condition.Creating a conducive work environment for all the call centers employees.Carrying out team meetings and actively participating in the monthly and weekly meetings.Documenting general reports on each team members performance and targets as well as ensuring that they exceed the targets.Skills and SpecificationsStrong knowledge of Database/MIS ManagementStrong knowledge of customer care techniques and processes.Well versed with MS Office especially MS Excel functionsExceptional analytical and listening skills.Ability to operate well in a call center team environment.Familiarity with several voice-logging systems and tools.Keenness and flexibility to work extended hours.Natural flair for coaching, motivating, and interacting with people.Experience in call center activities.

Job BriefAssist the manager in day-to-day operations and decision-making.Oversee team tasks and ensure smooth workflow.Act as a liaison between different departments.ResponsibilitiesSupervise and coordinate team activities.Support in developing and implementing strategies.Assist in budget planning and resource allocation.Handle escalated issues and provide resolutions.Contribute to improving operational efficiency.

Probationary Officer Programme for Sales and Relationship Management is an initiative of ICICI Bank in partnership with Manipal Global Education Services. The Training Programme aims to attract young talent who wish to pursue a career in sales and relationship banking. It is a vocational training programme designed to develop a pool of first level managers with banking knowledge and required skill-sets to perform efficiently in their day to day activities. The roles offered on joining the bank after successful completion of the Programme will involve sales, servicing, cross-selling and acquiring new customers through field visits as part of the duties/tasks assigned. Similarly, internship / on-the-job-training periods will also involve these duties/tasks as part of the learning process.TERM 1 (4 MONTHS)Classroom training at ICICI Manipal Academy (IMA), Bengaluru.TERM 2 (2 MONTHS)Internship at ICICI BankTERM 3 (6 MONTHS)On-the-job training at ICICI BankThe total fees of the programme is Rs. 2,55,500 inclusive of applicable taxes.What is the eligibility criteria for PO programme?The applicants below 27 years of age and who have completed graduation in any discipline with 55% (Aggregate) marks can apply.What is the selection process?It is a simple two stage process of Online Aptitude Test followed by Online Interview. You will receive communication through email, WhatsApp and SMS at each stage.What is the time duration of online aptitude test?The test duration is of 60 minutes.How much stipend will I get?Rs. 5,000 per month during 4 months classroom training at Manipal, Rs. 22,000 to Rs. 24,000 per month during 2 months internship, depending on the location and Rs. 28,000 to Rs. 32,000 per month during 6 months OJT, depending on the location. A total stipend of Rs. 2.32 lakh to Rs. 2.60 lakh, depending on the location.What will be my salary (CTC) after on-the-job training?Starting salary (CTC) of 5 lakh to 5.50 lakh on successful completio

*Salary- 5.50 Lakh P.A*Eligibility Criteria* Education: Graduation or Engineering from any stream* Qualifying Marks: Minimum with 55% in aggregate.* Age: Applicants should be below 27 years of age.Remuneration* Stipend during the programme: A total stipend of 2.32 lakh to 2.60 lakh will be paid during the programme.* Starting Salary (CTC): 5.00 lakh o 5.50 lakh(Based on location).Selection ProcessTheselection process for ICICI Bank Probationary Officer will comprise of* Step 1: Online Aptitude Test* Step 2: Online Personal InterviewProgramme Highlights* Term I (4 months) Commence with classroom training at ICICI Manipal Academy (IMA), Bengaluru, one of the finest educational institutes in India. Monthly stipend of 5,000.* Term II (2 Months) Start your Internship at ICICI Bank where you get the experience of working in a professional environment. Monthly stipend of 22,000 to 24,000.* Term III (6 months) Experience on-the-job training at ICICI Bank, where we empower you to grow as a professional. Monthly stipend of 28,000 to 32,000.