Job descriptionResponsible for day to day control and planning for your team within the centralised operations function..Roles and ResponsibilityExcellent Leadership and decision making skill. Problem Solving and Handling stressful and complicated situationsManage the field operations and the field- delivery boys and drivers.Must be ready to support delivery management during the absence of the field operations personal.Own end to end last mile delivery operations and ensure the end to end smooth running of delivery across KarnatakaEnsuring that all operational tasks are completed by designated delivery executive and ensuring that we meet the customers expectations in terms of the standard of service provided and time framesTraining and management of delivery executives and coordinatorsAssisting in sourcing and recruitment of quality delivery executives and drivers into the fleetEnsure there is enough head count of delivery executives on a daily basis and plan the infrastructure accordingly.Manage cost, quality, and efficiency to achieve business objectives.Maintain the cost of operations as per the annual & monthly budget.Roll out monthly attractive driver pay out plans Analyse data to increase business operational efficiency Liaise with multiple teams like sales, finance, operations and HO for smooth operationsMeeting our high standards for customer satisfactionMust be experienced in Microsoft office and will be required to prepare weekly operations reportsBench marking with Competition by updating Last mile delivery solutions, coping up with latest trends, innovations, product enhancements and industry best practicesEnsure all business are conducted in accordance with the companys operational and safety procedures ensuring minimum risk to staff members and the businessEnsure commercial and statutory compliance are met by meeting government authorities and obtaining necessary permission for smooth operations.