Customer Support Fresher Jobs in South 24 Parganas

As a Customer Care Coordinator, you will be the first point of contact for our customers. Your role is to ensure their needs are met and to provide excellent service.**Key Responsibilities:**- **Respond to Customer Inquiries:** Answer calls and emails from customers, addressing their questions and providing information about our products and services.- **Provide Solutions:** Work to resolve customer complaints or issues by finding effective solutions that meet their needs.- **Document Interactions:** Maintain accurate records of customer interactions and transactions in our system for future reference and follow-up.- **Coordinate with Teams:** Collaborate with various departments, such as sales and technical support, to ensure customer satisfaction and efficient service delivery.- **Follow Up:** Ensure that all customer concerns are followed up on in a timely manner to confirm resolution and satisfaction.**Required Skills and Expectations:**- **Communication Skills:** You should possess strong verbal and written communication skills to effectively interact with customers and provide clear information.- **Problem-Solving Abilities:** You should be able to think critically and quickly find solutions to customer problems.- **Customer-Focused Mindset:** A friendly and helpful attitude towards customers is essential for success in this role.- **Basic Computer Skills:** Familiarity with computers and knowledge of common software applications will help you document and manage customer inquiries.- **Team Player:** Being able to work well with others is important since you will collaborate with various teams to assist customers adequately.

Hiring for International UK Process,Freshers and Experienced candidates can apply,Fixed shift + Fixed salary + Benefits(pf&esi) Training will be provided.

Customer Service Associate Responsibilities:1.Attending training sessions to grow knowledge of products and to develop customer service skills.2.Resolving phone, walk-in, mail, fax, and email customer inquiries.3.Processing and logging incoming calls into the CRM system.4.Identifying customer needs.5.Forwarding and escalating inquiries to relevant individuals and departments.6.Contacting customers to give them accurate feedback on the progress of their inquiries.7.Providing outstanding customer service.8.Updating customer information as required.9.Maintaining confidentiality of information.10.Performing other duties as the need arises