Customer Support Fresher Jobs in Madurai

We are seeking a dedicated Airport Executive to join our team in Madurai. This role is ideal for candidates with 0 to 5 years of experience who have completed their 12th grade. As an Airport Executive, you will play a vital role in ensuring smooth airport operations.nnKey Responsibilities:nn- Customer Service: Assist passengers with inquiries, travel plans, and general information to enhance their airport experience.n- Check-in Operations: Facilitate passenger check-ins, ensuring a seamless and efficient process while handling any issues that may arise.n- Coordination: Work closely with various airport departments, including security and baggage handling, to ensure timely services and operations.n- Documentation: Help in managing passenger documentation, ensuring compliance with regulations and procedures to maintain safety and efficiency.nnRequired Skills and Expectations:nn- Communication Skills: Strong verbal communication skills are essential to interact effectively with passengers and airport staff.n- Team Player: The ability to work collaboratively within a team is crucial for maintaining smooth operations at the airport.n- Attention to Detail: A keen eye for detail is necessary for managing documentation and ensuring accuracy in all processes.n- Adaptability: Must be willing to adapt to a fast-paced environment and handle unexpected challenges as they arise.nnThis full-time position requires presence in the office, as candidates will engage directly with visitors and team members throughout their shifts.

Ground Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger ServicesWelcome and assist passengers at the airport.Perform check-in procedures and issue boarding passes.Verify passenger identity, travel documents, and baggage.Assist passengers with self-service kiosks and online check-in.Guide passengers through boarding and arrival procedures.Handle passenger inquiries, complaints, and special requests professionally.Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.Coordinate wheelchair and special assistance services.Boarding & Departure OperationsMake boarding announcements.Verify boarding passes and travel documents.Ensure passengers board according to airline procedures.Coordinate boarding with cabin crew and flight operations.Prepare departure documentation.Ensure on-time departure by following operational schedules.Arrival ServicesAssist arriving passengers.Guide passengers toward baggage claim and customs.Handle lost baggage reports.Coordinate baggage tracing with the baggage department.Resolve passenger service issues.Baggage Handling CoordinationMonitor baggage acceptance and tagging.Ensure baggage complies with airline weight regulations.Coordinate loading and unloading teams.Report mishandled or damaged baggage.Ensure baggage reaches the correct aircraft.Aircraft Turnaround SupportCoordinate aircraft arrival and departure activities.Communicate with ramp staff and flight dispatch.Ensure timely boarding and baggage loading.Support quick aircraft turnaround.Monitor service completion before departure.Customer ServiceDeliver exceptional customer service.Maintain a professional appearance and positive attitude.Resolve passenger concerns efficiently.Explain airline policies clearly.Assist during delays, cancellations, and schedule changes.Safety & SecurityFollow airport safety procedures.Comply with airline Standard Operating Procedures (SOPs).Ensure security regulations are followed.Report suspicious activities immediately.Maintain confidentiality of passenger information.Participate in emergency response procedures.Documentation & ReportingMaintain passenger records.Prepare operational reports.Complete flight documentation accurately.Record incidents and irregularities.Coordinate with supervisors regarding operational updates.Required QualificationsEducation10+2 (Higher Secondary) - Minimum QualificationGraduate in any discipline preferredDiploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.ExperienceFreshers are welcome.0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical SkillsKnowledge of airport operationsPassenger handling proceduresAirline check-in systems (preferred)Basic computer proficiencyMS Word, Excel, and OutlookDocumentation and record managementSoft SkillsExcellent communication skillsStrong customer service orientationProfessional personality and groomingProblem-solving abilityTeamwork and collaborationTime managementMultitasking capabilityAttention to detailPositive attitudeAdaptabilityPhysical RequirementsAbility to stand for extended periods.Ability to work rotating shifts.Fit to work in a fast-paced airport environment.Ability to lift light baggage when required.Willingness to work weekends, holidays, and night shifts.Work EnvironmentAirport terminalsAirline check-in countersBoarding gatesArrival hallsCustomer service desksBaggage service officesDynamic and high-volume operational environmentSalary (India)Fresher: 20,000 - 28,000 per monthExperienced (2-5 years): 30,000 - 45,000 per monthSenior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

We are looking for 79 Airport Jobs in Air Ticketing and MTS at multiple locations in Kolkata, Mumbai, Madurai, Salem, Hubli, Kalaburagi, Gulbarga, Mangalore, Kozhikode/Calicut, Bhubaneswar, Indore, with deep knowledge in Air Ticketing, Multi Tasking Staff, Front Desk Executive, Passport Checking Staff, Guest Relation Executive, Customer Support, Ticket Support Executive, Ticket Checking Staff, Ground Staff, Airport Staff and Required Educational Qualification is : Secondary School, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Post Graduate Diploma, Any Master Degree