Customer Success Executive 12th Pass Jobs in Kolkata

As a Customer Success Executive, you will play a vital role in ensuring that our customers enjoy a positive experience with our products and services. Your primary focus will be to assist customers, resolve issues, and ensure their satisfaction.**Key Responsibilities:**- **Customer Support:** Provide timely assistance to customers by answering their queries and resolving any concerns they may have regarding our services.- **Relationship Building:** Develop and maintain strong relationships with customers to understand their needs and ensure they receive maximum value from our offerings.- **Feedback Collection:** Gather feedback from customers to identify areas for improvement and communicate this information to the relevant departments.- **Product Education:** Help customers understand how to use our products effectively by providing training and resources that enhance their experience.- **Upselling Opportunities:** Identify opportunities to introduce customers to additional products or services that can benefit them, contributing to company growth.**Required Skills and Expectations:**You should have excellent communication skills, both spoken and written, to effectively interact with customers. A positive attitude and empathy are essential for understanding customer needs and concerns. You must be proactive and able to solve problems independently while working collaboratively with other team members. Additionally, a basic understanding of customer service principles and a willingness to learn and adapt in a fast-paced environment are important for success in this role. Being a 12th pass is the minimum educational requirement, and freshers are welcome to apply.

CSA Profile (telesales)Blended processGraduate (pursuing)Needed min 6 months expLocation - Delhi NCR

CSA (blended process)12+ pursuing(course/graduate)or graduateNeed core sales (telesales) exp for min 6 months.one should be comfortable with english and hindi bothHiring for different locationsSalary - Fixed + Incentives