Customer Satisfaction Job Vacancies in Pune

Good knowledge of computers MS Excel work experience required Basic email and office management skills Good communication skills

Inform customers about product & services Handle inbound & outbound calls Understand customer's need & solve queries

Job Openings for 5 Front Office Manager Jobs with minimum 3 Years Experience in , Front Office Manager,Guest Relations,Customer Satisfaction, having Educational qualification of : Diploma, Other Bachelor Degree with Good knowledge in Front Office Operations, Front Office Manager,Guest Relations,Customer Satisfaction etc.

Job Title: Monitor (Operations Cluster)Job Overview:A Monitor is a key role in our organization responsible for overseeing and managing various operational functions to ensure smooth business operations. The Monitor is typically part of the Operations Cluster team. The specific job responsibilities include the following:Duties and Responsibilities:1. App Installation- App activation refers to the process of activating or initializing a software application on a device, such as a smartphone, tablet, or computer so that it can be used by the end user. App activation typically involves a series of steps, including installing the app, setting up user accounts, configuring settings, and accepting terms and conditions. The purpose of app activation is to enable the app to function fully and provide its intended features and functionality to the user.2. Appointment scheduling- It refers to the process of setting up appointments or meetings between Participants at mutually agreed-upon dates, times, and locations with experts as per requirement. It involves coordinating the availability of multiple parties and allocating time slots for specific appointments or events.3. Onboarding and follow-up calls- are two distinct stages in the customer engagement process. Onboarding calls typically occur at the beginning of a customer's journey with a company, while follow-up calls take place after the initial onboarding process and are intended to maintain and deepen the customer relationship.4. Customer query resolution- refers to the process of addressing and resolving customer inquiries, questions, or concerns in a satisfactory manner. It involves actively listening to the customer's query, understanding their needs, and providing accurate and helpful information or solutions to address their concerns.5. Uploading health reports in a system- typically involves the process of digitally submitting or attaching health-related documents, such as medical test results,

We are looking for a friendly salesperson to assist customers in our store exibitions. The salesperson is responsible for greeting customers, helping them find items in the exibitions, and ringing up purchases. To be successful as a salesperson you must have excellent communication skills. A good salesperson meets sales objectives while remaining polite and helpful to customers. Salesperson Requirements: Greet customers. Provide customers with information about items. Ring up purchases. Keep track of inventory. Sharp negotiation and time-management skill. Meet or surpass sales quota expectations. Excellent communication skills. Flexible work hours. Basic mathematic skills. Prior experience in retail industry preferred. Excellent customer service skills. Motivation to work through busy shifts.

About ZolostaysZolostays is a Indias leading and fastest growing provider of managed co-living spaces which are fun,flexible and functional. We are Series-B funded by Nexus Venture Partners, IDFC Alternatives and MiraeAsset and valued at USD 100 mn in the last round. With an aim to provide a completely hassle-free longterm living experience to working professionals as well as students, our living spaces offer a wide range ofbasic and luxury living amenities. Our managed living solutions are looking to elevate the traditional payingguest accommodations / hostels, and offer beautiful living experience. Our biggest USP comes from avibrant resident community, omni channel platform, top notch services such as hygienic and healthy food,furnished rooms, daily housekeeping, seamless internet facilities, hi-tech security and more - all enabledby technology.We are currently present in 9 cities (Bangalore, Chennai, Pune, Mumbai, Hyderabad, Gurgaon, Noida, Kotaand Coimbatore) with over 20,000 live beds and fast expanding within these geographies as well as toother cities. Founded by alumni of IIM, IIT, AIIMS, ISB, we are currently a team size of 1,000+ andexpanding aggressively.Roles and Responsibilities1. Fully manage the accommodation service2. Interact with new customers and convert them to become customers3. Supervising housekeeping, maintenance, security operations for accommodations.4. Front desk responsibility and addressing customer queries and concerns5. Administrative responsibilities of reporting6. This role involves 50% sales and 50% operations

Responsible for building SparesHub Franchises stores across India Responsible for customer acquisition for Spareshub Franchise Model via video calls/meetings, telephone calls and emails. Converting the leads to sales for SparesHub Franchise Stores. Driving sales through the franchise partners for automobile spare parts. Handling franchise partners in assigned territory. Overseeing/ coordinating marketing and sales operation for achieving target, profitability and overall growth. Building and maintaining healthy business relationships with Franchise partners Ensuring maximum customer satisfaction. Responsible for achieving the target and to improve the market share. Executing business strategy and concepts.

Handling all the departmental operations, production, and targets, Planning and controlling all the backend factory operations.

Business / Customer:-Articulate/ communicate in a manner which is understood by clients / endusers.Connect with the customer & provide highest level of satisfaction to the customer.Effectively communicate information on products/services or trouble shoot issues within the specified time frames as agreed upon with the contract owner, in a manner that is understandable by the end User/ customer.Connect with the contract owner & provide highest level of customer satisfaction.Strive to understand and resolve issues/queries at the first instant.New Business process such as Policy creation, Documentation collection & Review, seeking regulatory approvals, Policy despatch, Reinstatements, Endorsements, Renewals, product conversions, underwriter support, Authorisations, Binding, quotes and Policy Issue, multiple levels of coding, Agency , broker and Vendor support such as Respond to queries, commision calculations & Pay out, contract renewals, Agent licensing,.Policy owner services:Change endorsements, cancellations, product conversions, coverage extensions, and call handling, disbursements, Reserve Management, Suspense management, repayments, over payents, funds file management, return payments, withdrawals, rconciliations, wire trasnfers, ACH handing, respond to queries via calls or email regarding any of the indicative trasactions listed aboveClaims management Claim registration through calls or emails related to First notice of loss, workers compensation, death claims, medical bill review, medical coding, disability claims, surveyor document review, trasncription, Investigation, Assignments, Fraud management, Legal documents, invoices, Appeals,, TAx compliance.Statutory and Legal reporting requirements, identify and manage exceptions.Project / Process::For Data processes:Achieve process Service Level Agreements / metrics productivity and quality targets within the established timelines.Ensure process guidelines are followed and met as documented.