Customer Satisfaction Fresher Jobs in Mumbai

Job Title: Customer Service Executive (Full-Time / Part-Time)Company: One Point One SolutionsProcess: SBI Renewal / JFL (Dominos) / Gynoveda (Inbound Process)Location: C/42, Pawane Village Rd, TTC Industrial Area, MIDC, Turbhe, Navi Mumbai 400705Work Type: Onsite (Work from Office)Industry: BPOJob Type: Full-Time / Part-TimeShift Timing:Rotational / Day Shifts:9:30 AM 6:30 PM11:00 AM 11:00 PM (Any 9 hours rotational)9:00 AM 9:00 PM (Any 9 hours rotational)Work Days: Monday to SaturdayWeekly Off: 1 Rotational OffInterview Mode: Face-to-FaceInterview Time: 10:00 AM 05:00 PMJob Description:One Point One Solutions is hiring Customer Service Executives for inbound processes across banking, QSR, and wellness segments. The role involves handling customer inquiries, renewals, and support in regional or English languages.Key Responsibilities:Attend inbound customer calls and resolve queries efficiently.Maintain professional communication and ensure high customer satisfaction.Record details and follow standard operating procedures.Eligibility Criteria:Education: Minimum 12th Pass or Graduate.Experience: Fresher / Minimum 6 months BPO experience.Age Limit: 18 to 35 years.Gender: Male & Female candidates eligible.Language Requirement:Average to good English communicationOR good communication in Tamil, Telugu, Kannada, Kokani, or GujaratiCompensation & Benefits:Salary: 7,000 21,000 (based on shift & language)Transportation: Pick-up & drop facility from Koparkhairane Station to Office and back

This Is A Veterinary Clinic in Khar west. So Candidate Should Not Be Afraid Of Animals. Handling Of Phone Calls, Messages, Emails And Couriers. Maintain Register & Monitor Reception Area. Talking To Customers.

Roles and Responsibilities Get trained and certified on cloud CX platforms.Understanding the business and technical requirement and provide best customer experience during product configuration.Provide product training and product demonstrations to customers during the engagement.Stay up to date with knowledge of the products.Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.Onboarding and Training customers to become better product users.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Ensure proper recording and closure of all issues.Provide assistance to reporting manager in pre-sales activities and documentation