Customer Retention Executive Graduate Experience Jobs in Mumbai

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition Acquire a thorough understanding of key customer needs and requirements Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely manner Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Roles & Responsibilities Sales To be responsible for making outbound calls on a daily basis using data provided. To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors. Attaining Customers & their complaints Feedback callings Handling Appointments Managing and scheduling appointments for procedures To convert the calls to new business leads. To achieve agreed personal and departmental targets captured from calling data provided. To inform potential client's on the companys products and services. To gather relevant School and Corporate information. To use company databases to gain potential leads. To be proactive in identifying opportunities for new business. To input and maintain guest information onto the company database. To ensure guest satisfaction at all times. To deal with telephone queries. To build relationships with colleagues and clients. To deal with clients in a professional manner at all times aligned to our brand values. To ensure service is prompt, polite and professional standards are kept. To assist with other departments as required. People / Team To foster good relationships with all internal departments and cross-functional teams. To proactively support their manager by suggesting new ideas and questioning thinking where appropriate. To refer to senior team members for advice and support. To attend all staff meetings and training sessions as and when required. To maintain a Guest-orientated approach and demonstrate a professional approach to work and team mates at all times. In addition to the above main responsibilities, the Lead Generator will be required to undertake any other task, deemed to be appropriate to the job role.

Hiring for customer support and telecalling profile in malad east for domestic process fresher with good communication skills are welcome and need HSC passed candidates Salary 12 k to 17 k inhand interested candidates can contact

CUSTOMER SERVISE OUTBOND PROCESS VOICE PROCESS SHULD BE HSC PASSED WITH 1 YEAAR EXPERIANCE OR GRADUTE FRASHER

Profile:- Customer Relationship ExecutiveQualification:- 12th to GraduationLocation:- Mumbai-Andheri, Kalyan & Thane.Experience:- 6month to 2 yrs*Housing Finance, Home Loan, Mortgage Experience* Achieving business targets as laid down by acquiring new client relationships and maintaining them Proactively understanding customer needs and cross- selling multiple products as per the requirements Should adhere to all policies and guidelines for lead generation as well as closures Execute all activities / campaigns as planned by the respective branch manager / sales manager Daily completion and submission of sales reports to the superiors Displaying customer centricity by executing all customer interface processes within defined timelines