Customer Engineer Job Vacancies in Jabalpur

As a Customer Engineer, your main goal is to provide excellent technical support and service to our clients. You will work directly with customers to resolve their product issues and ensure satisfaction.**Key Responsibilities:**- **Technical Support:** Assist customers with troubleshooting and resolving technical issues related to our products while ensuring timely and effective solutions.- **Product Installation:** Help in the installation and configuration of products at customer locations, ensuring they are set up for optimal performance.- **Customer Communication:** Maintain clear and friendly communication with customers to understand their needs, gather feedback, and provide updates on their queries.- **Documentation:** Document all customer interactions and technical resolutions in a systematic manner to ensure accurate record-keeping and knowledge sharing within the team.- **Continuous Learning:** Stay updated with the latest product features and industry trends to provide informed support and contribute to customer education.**Required Skills and Expectations:**- A diploma in a relevant field is required.- Candidates should have 0 to 4 years of experience in a technical support role.- Strong communication skills are essential for effectively interacting with customers and understanding their concerns.- Problem-solving abilities are crucial, as you will need to analyze situations and come up with effective solutions quickly.- A collaborative approach is expected, as you will work closely with team members to enhance the customer experience.This role requires a male candidate who is willing to work from the office in Jabalpur.

Online co-commerc company distributorship as a work

.Develop and execute strategies to drive business in new and existing markets.Partner with Talent Acquisition to identify and recruit top sales talent.Mentor employees to help them achieve individual & team objectives.Generate enquiries & get the sale using various customer sales methods (door-to-door, cold calling,presentations, web conferences etc)..Assist channel partners and channel sales teams to qualify prospects..Send company profile to all enquiries generated..Evaluate customer's skills, and needs and build productive long-lasting relationships..Identify sales leads and convert leads to sustainable sales..Apply & keep a record of UQN for sales leads..Maintain and expand client database..Initiate and improve customer relations via customer interaction, with special emphasis on customer visits for demos at our Office. .Provide customers with technical expertise..Prepare & Send Quotes with technical specs in the prescribed format to Customer as per their actual requirement. .Maintain record & Follow up on quotes sent..Collect PO from. the customer with all the terms & conditions with payment as per payment terms and submit the same in the office for further processing..Follow up with customers for payment as per payment terms..Coordinate with concerned BH for Order Processing/ PI/ Dispatch etc till the m/c reaches at customer site..Provide product, systems, and technical training to new and existing employees on an as-needed basis..Reply to all the queries/ mails etc. received from customers..Installation visit at customer site..Feedback from customers..Meet personal and team sales targets..Provide monthly/ weekly reports in prescribed formats.

Preparing and developing technical presentations to explain our company's products or services to customers.Discussing equipment needs and system requirements with customers and engineers.Collaborating with sales teams to understand customer requirements and provide sales support.Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.Helping customers who have problems with installed products and recommending improved or upgraded materials and machinery.Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.Identifying areas for improvement and communicating these issues as well as possible solutions to upper management.Setting and achieving sales goals and quotas.Training other members of the sales team on the technical aspects of the company's products and services.