CSAT Jobs

Customer support executiveFreshers are eligibleGraduation is MandatoryExcellent English + HindiSalary : Upto20,000 take homeMale/female both eligible6 days working, 1 rotational weekoffShift: 8 hours shift between 8am to 8pmJob Types: Full-time, PermanentPay: 16,000.00 - 25,000.00 per monthTo apply connect on 9315931366

Job Title: Customer Support Executive - International Voice ProcessLocation: Hinjewadi Phase 3, PuneSalary: 3.9 LPA - 4.9 LPAJob Type: Full-Time (Work from Office)Shift: 24/7 Rotational (5-day workweek, 2 rotational days off)Key Responsibilities:Handle customer inquiries and resolve issues via calls for international clients.Provide excellent service and ensure customer satisfaction.Maintain accurate records of interactions and follow standard operating procedures.Work in a fast-paced environment and meet performance targets.Eligibility Criteria:Undergraduates/Graduates with 6+ months of experience in an international voice process.Willingness to work in rotational shifts (including night shifts).Immediate joiners preferred.Relocation cases not considered.Skills Required:Excellent communication skills in English (verbal and written).Strong problem-solving skills and customer-centric approach.Ability to handle customer queries efficiently and professionally.Benefits:Competitive salary package.Exposure to international clients and career growth opportunities.Positive work environment with supportive management.How to Apply: Contact: 6377050566 (Varsha) Email: varsha.ghrs2@gmail.comJoin us and take your career to the next level!

Fixed Day Shift: The process has fixed day shift timings. Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for customer care agents, providing detailed feedback on monitored calls.Parameter Evaluation: Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge.Language Proficiency: Understand conversations in English, Hindi, or regional languages (Kannada, Tamil, Malayalam, Telugu, Marathi, Gujarati, etc.) and provide relevant feedback.Scoring and Documentation: Fill out call auditing forms with accurate scores for assessed parameters.7QC Tools Knowledge: Demonstrate proficiency in using 7QC Tools like Pareto charts and histograms.Root Cause Analysis (RCA) Analysis: Perform detailed Root Cause Analysis (RCA) and ACPT Analysis for call audits. Agent, Customer, Process, and Technology (ACPT) Analysis: Perform detailed Agent, Customer, Process, and Technology (ACPT Analysis) to identify the cause of customer dissatisfaction on the call.Fatal and Non-Fatal Errors: Possess in-depth knowledge of fatal and non-fatal errors while auditing the calls.Call Calibration Sessions: Actively participate in call calibration sessions to ensure consistency in qualityassessments.

Role:-1. Quality Analyst - Inbound Semi Voice (Fintech Background)*Education:-Any Graduation*Experience:-At least 1- 2 year experience with the relevant domain.*Working days:-6 days working, 1 week off. Rotational shift (8 to 8 window)*Required skills:-1. Excellent English + Hindi must2. Excellent in managing KPI & KRA like NPA, CSAT, DSAT, Calibration, Canned response, Concurrency ratio etc3. Should have experience in handling inbound + Email Audits4. Good in analytical skills and excel reporting5. Proven Experience As Quality Analyst on papers.

Quality Analyst Voice 1) Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.2) Compile and analyze statistical data.3) Listen to agent calls and give feedback 4) Ensure all quality parameters are met5) Publish Quality reports on timely basis6) Draft quality assurance policies and procedures.