Continuous Improvement Job Vacancies in Chennai

Job Summary:We are seeking a proactive and experienced BPO Team Leader to manage and guide a team of customer service agents. The ideal candidate should be skilled in team management, performance coaching, and ensuring smooth day-to-day operations while delivering excellent customer experiences.Key Responsibilities: Lead, mentor, and motivate a team of agents to achieve individual and team KPIsMonitor daily operations, call quality, and customer interactions to ensure service excellenceConduct regular team meetings, feedback sessions, and performance reviewsHandle escalations and resolve customer issues effectivelyMaintain shift schedules, attendance, and workforce planningGenerate daily/weekly/monthly performance reports and share with managementCollaborate with QA and training teams to identify skill gaps and training needsEnsure compliance with company policies, procedures, and service standardsRequirements:Minimum 2 years of experience in a similar role (BPO/Call Center Team Leader)Strong leadership, coaching, and people management skillsExcellent communication (verbal & written) and interpersonal skillsGood understanding of CRM tools and call center metricsAbility to work in a fast-paced and target-driven environmentFlexibility to work in rotational shifts, including weekends if requiredEmployment Type: Full-TimeLocation - OMR/Perungudi - ChennaiShift - Rotational Shift Experience: 2 to 4 Years in a BPO/Call Center Environment with Team Handling ExperienceQualification - Any Graduates Interested Candidate can contact via-Email - sneha@innov.in Phone number - 7708390529Name - Ms. Sneha

Position Chemical EngineeringEducational Qualification: ? B.tech in ChemicalEngineering from recognized Technical Board/ Institute with not less than 50% marks.? Diploma (Preferred)Job description? Should have knowledge of testing of chemical materials like unsaturated polyester resin, peroxide hardener, accelerator, styrene monomer acetone, Glass fiber, internal and external release agents, pigments, minerals fillers, and other process improvements additives.? Should have knowledge of testing of FRP composite materials and products like Physical, Chemical, Mechanical, Electrical and Thermal properties as per the IS, BS, ASTM, and other standards and specifications.? Should have knowledge of the processing of FRP composites FRP& GRP products, Process improvements.? Should have the skill to analyze data to conclude problems and solutions