Job Title:Collection ManagerDepartment:Collections / RecoveryJob Summary:The Collection Manager is responsible for managing and overseeing the collection and recovery of outstanding payments from customers. The role involves leading the collections team, developing effective recovery strategies, ensuring timely collections, reducing delinquency rates, and maintaining positive customer relationships while ensuring compliance with company policies and legal regulations.Key Responsibilities:Manage and monitor the collection of outstanding payments from customers.Develop and implement effective collection and recovery strategies.Ensure timely collection of dues to minimize bad debts and delinquency.Supervise, guide, and monitor the performance of collection executives and field officers.Allocate collection cases to team members and track their performance.Contact customers via phone, email, or field visits to follow up on overdue payments.Negotiate payment plans and settlements with customers when necessary.Maintain accurate records of collections, customer interactions, and recovery status.Prepare and submit daily, weekly, and monthly collection reports to management.Ensure compliance with company policies, legal requirements, and ethical standards.Handle escalated cases and resolve complex recovery issues.Coordinate with sales, finance, and legal departments for effective recovery.Identify high-risk accounts and recommend appropriate recovery actions.Required Qualifications:Bachelors degree in Commerce, Business Administration, Finance, or related fieldMBA preferred (optional)1-5 years of experience in collections, recovery, or finance-related roleRequired Skills:Strong negotiation and communication skillsLeadership and team management abilityProblem-solving and decision-making skillsKnowledge of collection and recovery proceduresAbility to handle difficult customers professionallyGood knowledge of MS Office and reporting toolsKey Competencies:Debt recovery and collection managementTeam supervision and performance monitoringCustomer handling and negotiationRisk assessmentReporting and documentationCompliance and ethical practicesWorking Conditions:Full-time positionOffice and field workMay require travel for recovery activities