Client Account Manager Fresher Jobs in Bhubaneswar

A Voice Process Executive is responsible for managing incoming and outgoing calls to provide customer support, resolve issues, and ensure customer satisfaction. The role involves communicating effectively with customers, understanding their needs, and providing appropriate solutions.Key Responsibilities:Handle Calls:Manage large volumes of inbound and outbound calls in a timely manner.Follow communication scripts and use knowledge base to provide accurate information.Identify customers needs, clarify information, research issues, and provide solutions.Customer Interaction:Engage with customers in a friendly and professional manner.Build sustainable relationships and trust with customer accounts through open and interactive communication.Issue Resolution:Resolve product or service problems by clarifying the customers complaint, determining the cause, selecting and explaining the best solution, and expediting correction or adjustment.Follow up to ensure resolution and maintain customer satisfaction.Data Entry and Management:Document all call information according to standard operating procedures.Update customer information in the database during and after each call.Performance Metrics:Meet personal/team qualitative and quantitative targets.Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.Product Knowledge:Keep up to date with product information and changes.Attend training sessions to improve knowledge and performance.Experience:Proven customer support experience or experience as a Client Service Representative.Experience in a call center environment is a plus.Skills:Strong phone and verbal communication skills along with active listening.Familiarity with CRM systems and practices.Customer focus and adaptability to different personality types.Ability to multi-task, set priorities, and manage time effectively.Key Competencies:Excellent communication

We are looking for 6 month of experience in Client Account Management. Understanding the client requirements and handling the client Queries. Shall be a lead point of contact for any/all key client matters, anticipate the client's needs, manage projects efficiently, negotiate commercial terms and generate sales. Must have prior relationships with End Clients with a consistent track record of placements with them required. Interact with clients on a daily basis and identify staffing opportunities to fulfil. Get involved in complete recruitment cycle - from sourcing to placing. Handle a team of recruiters and vendors, motivate and mentor them. Coordinating with the recruitment teams, setting priorities and to ensure that clients requirements, delivery and hiring are met in a timely manner. Be accountable for revenue targets.Qualifications and Skill Set Required [IMPORTANT]:- Candidate should be very comfortable with Microsoft Excel- Should be having minimum one year of Team leading and Client Management experience- Should be very number oriented and analytical in nature- Extremely high attention to detail is required as you would be dealing with a lot of data and a lot of numbers