Claims Specialist Job Vacancies in Pune

Job Description: Strong understanding of products and services (specifically banking) Incorporates product knowledge into internal and external customer communications Demonstrates knowledge of insurance and claims industry Understands who to go to for additional information Understands processes, workflows and policies Communicates in a timely and effective manner (verbally and written) Understands priorities and objectives to ensure all deadlines are met Claims Management: Understand how handles claims for banking clients, including the process for reporting, investigating, and resolving claims related to various banking products and services. Risk Management: Have knowledge of the risk management solutions provided to help banking clients identify, assess, and mitigate risks associated with their operations, such as fraud, cybersecurity, and compliance. Insurance Programs: Understand the insurance programs offered to banking clients, including coverage for property and casualty, liability, professional indemnity, and other specialized insurance products tailored to the banking industry.Desired Candidate profile: Good Insurance Knowledge mandates a good understanding of general claims processing and insurance concepts Strong Excel skills for calculation/tracking purposes (e.g., pivot tables, complex formulas, data mining, etc.) Strong communication skills (written & oral)Shift: Night Shift (9 pm 6 am) (Night shift allowance 500 per night)Work mode: Hybrid

Primary Responsibilities:Process Management & Improvement - 1) Drive & achieve productivity enhancements 2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns 3) Oversee migration & stabilization of new processes 4) Periodically review process & regulatory requirements & ensure compliance 5) Review FTE requirements, shift plans & capacity planning 6) Initiate, Execute & Facilitate process improvement initiatives/projects 7) Integrate domain knowledge & business understanding to create superior solutions for the client 8) Must clear at least one certification a year People Management - 1) Conduct regular meetings with team leaders & resolve concerns 2) Conduct skip level meetings with team members & resolve escalations 3) Own rewards & recognition schemes for assigned processes/teams 4) Oversee L&D trainings for self & team leaders 5) Oversee staff domain certifications 6) Ensure completion of process certifications by all staff (Team leads & associate ) within predefined timelines 7) Liaise with recruitment team for recruiting new team members 8) Identify & facilitate movements within the division for team leads Customer Service & SLA Delivery - 1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes 2) Manage client relationships and escalations 3) Strategic Initiatives 4) Explore opportunities to move processes to the GSC satellite office 5) Participate in special projects/organization wide initiatives Experience 10++ years . 5 + yrs in people management Mandate experience in Claims Should be ok with US shifts.