Change Manager Job Vacancies in Chennai

Position Overview: The Program support plays a critical role in driving the success of an organization by analyzing business processes, identifying improvement opportunities, and providing valuable insights for decision-making. The role involves gathering and documenting requirements, conducting data analysis, and facilitating communication between stakeholders to ensure successful project delivery.Key Responsibilities:1. Requirements Gathering: Collaborate with stakeholders to identify and document business needs, objectives, and requirements. Conduct interviews, workshops, and analysis of existing systems and processes to elicit comprehensive requirements.2. Data Analysis: Analyze large datasets to identify trends, patterns, and insights. Utilize statistical techniques and data visualization tools to present findings and support decision-making processes.3. Process Improvement: Identify opportunities to enhance operational efficiency and effectiveness through process analysis and optimization. Recommend and implement process improvements to achieve business goals and objectives.4. Solution Design: Collaborate with cross-functional teams to translate business requirements into functional specifications. Work closely with software development teams to ensure the development of high-quality solutions that meet business needs.5. Documentation: Create and maintain clear and concise documentation, including business requirements, functional specifications, process flows, and user manuals. Ensure documentation is up to date and readily available for reference.6. Stakeholder Management: Engage with stakeholders at various levels to understand their needs, address concerns, and provide regular updates on project progress. Facilitate effective communication and collaboration between business units and technical teams.7. Project Management Support: Assist in project planning, scheduling, and monitoring activities. Contribute to project status reporting and risk management activities to ensure timely and successful project delivery.8. Change Management: Support change management initiatives by identifying potential risks and impacts of proposed changes. Develop and execute change management plans to ensure smooth transitions and user adoption.9. Training and Support: Provide training and support to end-users on new systems, processes, and functionalities. Act as a subject matter expert and provide guidance to business users as needed.Qualifications: Diploma/ Bachelor's degree in Mechanical/ Electrical. Experience in automotive background is must with 2-5 yrs exp. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information. Solid understanding of business processes and the ability to identify areas for improvement. Excellent communication skills, both verbal and written, with the ability to convey complex information to non-technical stakeholders. Strong interpersonal skills and the ability to build relationships with stakeholders at all levels of the organization. Detail-oriented with strong organizational and time management skills. Familiarity with project management methodologies and tools.

Key Responsibility Area: o Financial Services/ Consumer banking business(preferred) - with extensive product/solutions orientation related to Customer Onboarding, Customer Service, or related areas.o Gathering and analyzing requirements for features and translating them into actionable solutions/products.o Creating visual models, such as flowcharts and diagrams, to represent business processes and facilitate understanding and communication among stakeholders.o Working closely with stakeholders, including clients, project managers, and development teams, to ensure clear communication, manage expectations, and address any concerns or issues that may arise.o Assessing potential risks and developing strategies to mitigate them, ensuring that projects are delivered on time and within budget.o A basic understanding of IT systems, databases, and software development methodologies (Agile)Eligibility Criteria: o Strong in Process Mapping and super user of tools like MS Visio, Mind Maps, etc.o Proven track record with product solutions (any technology) and familiarity with automationsolutions and data analytics. Any Digital Customer Onboarding or Customer Service or FraudManagement solutions/product ideation/elaboration and implementation experience.o Experience creating solutions leveraging automation platforms like UiPath, BluePrism, AA, Decisions, etc. would be preferred.o Well versed with Office 365.o Strong understanding of Project Management Software like Jirao Very strong Self learning capabilities and guiding team members.o Professional certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP)

10 years of experience in managing and driving change initiatives from both technical and business perspective. Has hands on experience in brokerage, custody and clearing system implementations Has sound knowledge on Post trade infrastructure for both cash andderivatives market.

Must be Proficient in Digital Platform.Responsibilities:-- Lower Chum rate;- Major Challenge for Revenue Growth;- Contextual Product Education- Should create guided walkthroughs & onboarding processes;- Monitors product usage;- Major goal must be account expansion;- Develops Healthy Customer Relationship- Enhances Customer Training;- Evaluates and Analyses Customer Needs;- Builds Trust & Transparency with Clients;- Onboards New Clients;- Acts as a Customer Advocate;- Encourages Customers to Upgrade their Products;- Promotes Customer Loyalty;- Provide Customer resolutions quickly;- Promoting the Product & brand in an effective manner;- Has to work with account teams to plan and execute long term account plans to facilitate retention & growth via product and new business unit expansion;- Manage the proactive customer life cycle leading to high rate of renewal & growth.Traits Required: -- Proven track record of meeting & exceeding targets;- Understanding of Enterprise SaaS business motions & customer lifecycle;- Proven ability to develop working relationships at all levels of management, both inside your company & within customer accounts;- Experience with sales, project management, account portfolio planning &prioritization;- Ability to prioritize, multi-task, and perform effectively under pressure;- Excellent written & spoken communication skills;- Possess top-notch organizational and analytical skills, especially with Salesforce/Gainsight knowledge;- Understanding of virtualization and cloud computing (Hypervisors, VMware, Xen);- Track record of successful planning & execution of Executive Business Reviews;- Experience with migration between on-premise & cloud platform;- Experience with System Administration with Linux (Ubuntu, CentOS, RedHat), Microsoft Office, Microsoft 365, Google Workspaces;- Experience in generating expansion opportunity & securing references from your portfolio will be a great advantage.

Understanding the customer reported IT incidents & provide resolution within SLA. Timely escalations to vendors & backend teams for quicker resolution.- Timely escalations to backend team & vendors & tracking to closure- knowledge in mailing & Linux would be added advantage- Atleast 1 year in customer handling in a process oriented IT support industry.

Project DetailsApplication configurations, troubleshoot environment issues, Incident Management, Functional and Technical checkouts for major Insurance customer.Role Description / Responsibilities As a Infrastructure support analyst, Take up all activities in software testing and application support lifecycle Troubleshoot environment and application configuration issues Incident Management and Application support Provide Technical configurations and Functional checkouts for business applications Act as subject matter expert for the applications under scope Regularly monitor for enterprise initiatives and compliance requirements, provide impact analysis for the applications in scope, help develop solutions and implementRequired Skills: Domain / Technology environmentAny Test Automation Skillset, J2EE, MQ, DB2

Free Business Opportunity (Without Investment)No Work PressureNo TensionNo TargetSpend 40 Quality Hours Per Monthweekly will get Rs.5000/- IncomeChennai Based People Min of 2 Years of ExperienceAge above : 27+Am Looking :Working ProfessionalsSelf EmployedHouse WivesRetired PersonsFor More Details:KarthickSenior Manager