Car Technician Fresher Jobs in Pune

As a Service Advisor, you will act as a vital link between customers and the service team. Your role involves understanding customer needs, providing support, and ensuring a smooth service experience. You will work from our office in Wagholi, contributing to our commitment to excellent customer service.Key Responsibilities:- Customer Interaction: Greet customers warmly and listen to their concerns about their vehicles, ensuring you understand their needs clearly.- Service Recommendations: Assess vehicle issues and suggest appropriate services or repairs based on your understanding and the customer's input, guiding them effectively.- Estimates & Quotes: Prepare and present detailed service estimates to customers, ensuring transparency about costs and necessary repairs.- Appointment Scheduling: Manage the scheduling of customer appointments efficiently, making sure that service and repair timelines are communicated clearly.- Follow-up: Reach out to customers post-service to confirm satisfaction and gather feedback, which helps improve our service quality.- Team Collaboration: Work closely with technicians and parts departments to ensure a seamless flow of information and service completion.Required Skills and Expectations:- Strong communication skills are essential to interact effectively with customers and team members.- An ability to multitask and manage time efficiently, as you will handle several customers and schedules simultaneously.- A customer-oriented mindset, focusing on providing excellent service and building long-term relationships.- Basic automotive knowledge is beneficial, but a willingness to learn and adapt is equally important.- Proficiency in using computers and handling basic software, which will assist in managing service records and customer interactions.