ResponsibilitiesDevelop training programs: Create a curriculum based on learning objectives Deliver training sessions: Conduct training sessions to teach agents soft skills and communication skills Monitor agent performance: Track agent progress and identify areas for improvement Provide feedback: Coach agents through feedback sessions Conduct refresher courses: Provide refresher courses to help agents improve their skills Skills and experience Communication: Have excellent oral and written communication skillsPresentation: Have strong presentation and public speaking skillsMicrosoft Office: Be proficient in Microsoft Office, especially PowerPointTeaching methodologies: Have an understanding of effective teaching methodologies and toolsProblem-solving: Have strong analytical and problem-solving skillsExperience: Have experience as a corporate trainer or improving agent communication