Roles and Responsibilities Make outbound calls to leads provided & understanding their career up-skilling needs, and recommending appropriate courses. Meet revenue targets consistently in alignment with team and organizational goals Actively seek opportunities for cross-selling and up-selling to existing customers Utilize the existing customer base to generate referrals and expand the sales pipeline Ensure thorough documentation of all customer interactions . Possess working knowledge of CRM platforms such as Salesforce, Zoho, etc. Manage end-to-end support activities for assigned leads, from pre-sales to post-sales Follow up on leads and conduct research to identify potential prospects Maintain a consistent track record of achieving revenue targets Gain insights into customer requirements in assigned geographical areas and contribute to product portfolio improvement based on customer feedback