Brokerage Job Vacancies in Mohali

We are looking for an experienced and motivated Freight Broker with at least 1 year of hands-on experience in the US logistics industry. The ideal candidate should have strong communication skills, the ability to build carrier relationships, and experience handling freight from pickup to delivery.

Detailed Job Description US & Canada Logistics ExpertPosition Title: US & Canada Logistics ExpertLocation: Mohali PunjabDepartment: Logistics & OperationsEmployment Type: Full-TimeReporting To: Operations Manager / Client Account ManagerRole OverviewThe US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.Key Responsibilities1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.Monitor pickup and delivery timelines, ensuring on-time performance (OTP 95%).Maintain communication with drivers for real-time updates.Record daily activities in TMS and provide EOD reports to clients.2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.Contact drivers/carriers every 23 hours for status updates.Provide clients with real-time visibility of their shipments.Identify exceptions (delays, route changes, breakdowns) and escalate promptly.3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucksPlan efficient load assignments considering cost, service levels, and regulations.Build and maintain strong relationships with carriers and owner-operators.Negotiate freight rates, spot rates, and accessorial charges.Maintain a carrier database for recurring business.4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.Support US brokers with ACE (Automated Commercial Environment) entries.Support Canadian brokers with ACI (Advance Commercial Information) filings.Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.Manage bookings, container tracking, and export/import paperwork.Ensure smooth coordination between first-mile, main leg, and last-mile partners.Handle exceptions such as rollovers, customs delays, and port congestion.6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.Resolve escalations (missed pickup, damage, misrouted cargo).Provide proactive communication to clients for all key milestones.Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: 95% loads dispatched/delivered on schedule.Tracking Accuracy: 98% tracking updates captured in TMS within SLA.Documentation Accuracy: 99% error-free BOL, invoices, and customs filings.Carrier Retention: Maintain 90% repeat carriers for regular routes.Customer Satisfaction (CSAT): 4.5/5 rating from client feedback.Issue Resolution TAT: 90% of escalations resolved within 1 business day.Required Qualifications25 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).Understanding of ACE/ACI filing processes and cross-border compliance.Excellent English communication skills (written & verbal).Proficiency in MS Excel, Google Workspace, and logistics systems.Preferred SkillsExperience with freight brokerage or 3PL operations.Knowledge of USMCA/NAFTA trade compliance.Exposure to air/ocean freight forwarding documentation.Ability to work night shifts to support North American business hours.Why Join Us?Opportunity to work with leading US & Canadian logistics companies.Gain cross-border expertise in freight, dispatch, and customs compliance.Fast-track career growth with global exposure.Competitive salary, shift allowance, and performance bonuses.

#Freight Broker US LogisticsIndia - Mohali Full-time (FT) Shift Timings US Shifts Management Level ExecutiveSpecialism US LogisticsKey Requirements:Graduate OR Undergraduate with a minimum of 1 year of experience Roles & Responsibilities:Acquire new business through prospecting, cold calling, etc. Contract with freight shipping carriers and negotiate the best rates and services for our customers.Providing customers with shipping quotes. Booking orders with carriers. Assisting to prepare carriers for loads.Salary & Benefits:Decent hike will be offered basis on current CTC & experienceLucrative IncentivesFree cab facilities

WE ARE LOOKING FOR EXPERIENCED FREIGHT BROKERS IN US LOGISTICS.We are looking for a service-minded freight broker to act as a liaison between our customers and freight carriers. The freight broker will secure new accounts, expedite the sharing of information and documentation between customers and carriers, and communicate with dispatchers and drivers to track the status of loads. You will negotiate contracts with carriers in a manner that optimizes profits.To ensure success in this position you need to maintain current knowledge of freight carrier services, and be effective in attracting new customers and ensuring customer retention. Top applicants are customer-oriented and have the ability to multitask in a dynamic, fast-paced environment.Freight Broker Responsibilities: Generating leads and attracting new prospects, and developing a sales pipeline. Identifying and selecting reputable and safe carriers for freight services. Providing customers with shipping quotes. Booking orders with carriers. Assisting to prepare carriers for loads. Tracking status of loads. Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs. Keeping accurate records of relevant activities. Updating customers on the status of shipments, and assisting with other inquiries. Maintaining current knowledge of market trends in transportation marketplace.Freight Broker Requirements: 6-12 months of work experience in a similar role. Established book of business preferred. Proficient with Microsoft Office Suites. Excellent problem-solving abilities. Excellent communication skills, both verbal and written. Outstanding people skills. Proficient negotiating skills. Demonstrated ability to meet sales targets.Job Types: Full-time, PermanentBenefits: Cab Facility Paid sick time Provident Fund Positive Work EnvironmentSchedule: Evening shift Fixed shift Night shift US shiftExperience: total Logistics

We are hiring Freight Broker for our logistic company in Mohali with following requirements* Only Females can apply for fresher opportunityDesired Skills and ExperienceCustomer Interaction, Customer Relationship, Customer ServiceExperience: - 0.6 to 3 yr.Responsibilities- Generating leads and attracting new prospects, and developing a sales pipeline.- Identifying and selecting reputable and safe carriers for freight services.- Providing customers with shipping quotes.- Booking orders with carriers.- Assisting to prepare carriers for loads.- Tracking status of loads.- Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs.- Keeping accurate records of relevant activities.- Updating customers on status of shipments, and assisting with other inquiries.- Maintaining current knowledge of market trends in transportation marketplace.Schedule:Monday to FridayNight shiftUS shift

Location - Mohali, GurugramEligibilities:Must be minimum GraduateMust be fluent in EnglishMust have a minimum 6 months of experience in US Logistics.Must have basic knowledge of computers.Salary - There's no bar for best candidates.Must be ready to work in Night shifts (5:30pm to 2:30am)Pick and drop facility available5 Days Working (Monday to Friday)Roles and Responsibilities:Scheduling drivers to make freight deliveries or collect shipments and packages.Communicating with customers about freight details, delivery or pickup times, and special handlingrequests.Planning pre-determined routes and accommodating route changes as needed.Booking loadsPreparing dispatch documents, as well as generating freight bills and invoices.Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickuptimes.Keeping track of transportation regulations and laws to ensure that truck drivers comply.Reviewing drivers logs, including dispatched calls and arrival times.Monitoring truck repairs and maintenance schedules.Logging customer shipping schedules and complaints.

We are hiring passionate and experienced Customer Service Representative for our Customer Service department who can join immediately. Male /Female both candidates required .You should be able to offer assistance to the products and services via phone calls and emails. You will be responsible for answering the questions of the client and resolving all their issues . Therefore by maintaining a positive, empathetic, and professional attitude towards customers at all times.In addition to this, you will also be responsible for providing all the necessary information about the products and services. You should be documenting the details of the calls for future reference.As an ideal candidate, you should possess an excellent ability to handle critical situations.