BPO Job Vacancies in Shimla

we are hiring for tele caller job full time or part time .

Sales Promotion:Promote and cross-sell the company's products or services based on customer needs and preferences.Maintain knowledge of the company's offerings to provide accurate information.Customer Relationship Management:Build rapport with customers and establish long-term relationships .Keep customer records up to date in the CRM system with detailed notes and follow-up actions.Required Skills and Qualifications:12th Pass Excellent Communication Skills: Clear and confident verbal communication is a must.Persuasiveness: Ability to persuade customers and close deals effectively.

Respond promptly to customer inquiries via various channels, including phone, email, live chat, or social media platforms. Listen attentively to customer concerns and provide appropriate solutions or guidance. Assist customers in troubleshooting technical issues with products or services. Identify and escalate complex or unresolved issues to the relevant department or senior staff members. Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints. Provide product information, pricing details, and delivery/shipping information to customers. Process orders, returns, exchanges, and refunds in accordance with company policies. Collaborate with other departments, such as sales, marketing, or technical support, to resolve customer issues effectively. Stay updated with product knowledge, company policies, and industry trends to provide accurate information to customers. Continuously strive to improve customer service and contribute to the development of customer support processes and procedures.

Leadership and Supervision Team Management Training and Development Customer Issue Resolution Performance Management Communication and Reporting Process Improvement

Role: Community ManagerJob Type: Full Time (Onsite) Experience: 0-3 YearsJob Overview: Communicate with tourists residing in the hostel and promote game night while ensuring a minimum of 7 new participants daily Build a community of interested participants who get exclusive access to daily retention tournaments Create brand awareness through content that meets brand social media objectivesEssential Requirements: Qualification: Mandatory - 12th pass. Preferred - Graduation / Post Graduation Effective communication, with fluency in Hindi and the local language 0 - 2 years of experience in channel sales, frontline marketing, loyalty programs, etc. Preferred industries will include Telecom and Real Estate.Benefits: Free Accommodation and Wi-Fi Discounts on fooding (30-40%) Incentives and awards for top 5 performersJob Location: Uttarakhand Himachal Pradesh Rajasthan Uttar Pradesh Madhya Pradesh Kerala

Need Call Center Executive Both Option Available Office & Work From Home Min Experience 1 Year Required With Proof