BPO Job Vacancies in Kalyan Nagar

Key Skills:Communication: Excellent verbal communication skills; ability to convey information clearly and effectively.Interpersonal Skills: Strong ability to build rapport with customers; empathetic and patient listener.Salesmanship: Persuasive and able to influence potential customers; confident in making sales pitches.Negotiation: Skilled in handling objections and negotiating to close sales or secure appointments.Resilience: Ability to handle rejection and stay motivated; maintains a positive attitude.Technical Proficiency: Comfortable using computers, CRM software, and phone systems.Time Management: Efficient in managing time and meeting targets; organized in handling multiple tasks.Experience:Prior experience in telecalling, customer service, or sales is an advantage.Familiarity with CRM systems and telecalling techniques is preferred.Proven track record of achieving sales targets is a plus.Responsibilities:Make outbound calls to potential customers and introduce them to the company's products/services.Provide detailed information and answer questions about the offerings.Schedule appointments or close sales with interested customers.Maintain accurate records of calls and customer interactions.Follow up with leads and ensure continuous engagement with potential customers.Collaborate with the sales team to refine strategies and improve performance.Provide feedback on customer interactions and share insights on market trends.Personal Attributes:Self-motivated and goal-oriented.Excellent problem-solving skills.Adaptable and quick learner.Team player with a collaborative approach.Honest and ethical in all interactions.

You will be responsible for :Achieving monthly sales targets by identifying and developing new customers.Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise Sales.Pre-sales and post-sales follow up.Achieving and exceeding weekly and monthly KPIs.Building strong and collaborative relationships with other internal stakeholders.Monitoring market trends and providing regular competitor feedback.Handling inbound calls in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and accurate order processing and delivery.Escalating customer feedback as required.

Back Office/ Backend Work / New 10th &12th Pass Freshers need For BpoBlended Process /Fresher /Day Shift / CCEProfile -CCE (Voice, Chat & Email)up to 15k - 30kShift - Day & Rotational6 Days Working

Job Title: Team LeaderExperience: 1 to 3 YearsLocation - Kalyan Nagar (Bangalore) Salary - Best in the industryJob Description - Lead, coach, motivate and supervise the operations team toachieve the client service levels.ROLES & RESPONSIBILITIES Managing the team on a daily basis Ensure that the team meets the performance targets and overall processobjectives Coordinate with WFM team in order to schedule and organize shift patternsfor team members Monitor calls of team members to ensure that call flow and qualitystandards are adhered

Candidate should be excellent in Non-Verbal communication.Good to have experience in chat supportCandidate should have good typing speedImmediate joiners onlyFreshers and experienced candidates can applyGraduates & Undergraduates can also apply