Bodyshop Manager Job Vacancies in Pune

Job SummaryA Service Advisor acts as the primary point of contact between customers and the service department. They assess customer needs, recommend services, prepare cost estimates, and ensure a smooth service experience from vehicle drop-off to delivery.Key ResponsibilitiesGreet customers and understand their vehicle service or repair concernsCreate job cards/work orders with accurate customer and vehicle detailsRecommend maintenance and repair services based on vehicle condition and manufacturer guidelinesProvide cost estimates, timelines, and service explanations in a clear mannerCoordinate with technicians to monitor repair progressKeep customers informed about service status, delays, or additional repair needsEnsure customer approval before carrying out additional workArrange vehicle delivery and explain completed work and invoicesHandle customer complaints professionally and work toward resolutionMaintain service records and follow up for customer satisfactionRequired Skills & QualificationsHigh school diploma or equivalent (automotive certification preferred)Proven experience as a Service Advisor or in customer serviceStrong communication and interpersonal skillsBasic knowledge of automotive systems and maintenanceAbility to multitask in a fast-paced environmentComputer literacy (DMS/software, email, billing systems)Sales and upselling skills with a customer-first mindsetPreferred ExperienceExperience in automobile dealership or service centerFamiliarity with manufacturer service standardsKnowledge of warranty and insurance proceduresKey CompetenciesCustomer-focused attitudeProblem-solving abilityTime managementAttention to detailTeam coordinationWork EnvironmentAutomotive dealership or service workshopCombination of desk work and shop-floor interactionMay require standing for long periods

Managing all aspects of daily operations, production, front office, and vendor/customer/employee relations.Daily activities included, but were not limited to, supporting a team of 17 employees with their daily duties while maintaining employee engagement, quality, safety, cost efficiency and customer service standards.Providing coaching and new hire training when necessary, managing the disposal of hazardous waste materials.Adhering to the bay area air quality and EPA standards, parts management (ordering, returning, organizing, receiving, stocking, inventory, parts reconciliation, documentation, and cost management).Estimating and managing work orders, maintaining and developing relationships with vendors and partners.Running various errands to ensure logical and high impact activities were being organized allowing us to meet deadlines and expectations.Maintaining the employee morale and increasing production through employee appreciation and performance.WHO IS INTERESTED CALL