Banking Relationship Manager Fresher Jobs in Navi Mumbai

BANKING JOB OPPORTUNITYIndias 2nd Largest Private Sector BankPosition: SRM / Relationship Manager Grade: Senior Officer Annual CTC: 3.12 LPA - 3.84 LPA Job Location: As per bank requirements### JOB RESPONSIBILITIES- Acquire and onboard new affluent customers through self-generated and assigned leads.- Manage and service existing bank customers.- Promote banking products, including deposits, loans, and Kisan Credit Card (KCC).- Understand customer requirements and recommend suitable banking products.- Ensure excellent customer satisfaction through branch and digital banking channels.- Maintain banking compliance and deliver a superior customer experience.### ELIGIBILITY CRITERIA- Qualification: Fresh full-time graduates with a minimum of 50% aggregate marks or equivalent CGPA.- Age Limit: 25 years or below on the date of application through ICICI Careers.- Experience: Less than 12 months of work experience.Not Eligible: Engineering graduates, Diploma Engineers, CA, MBA, and postgraduate candidates.Additional Requirements:- Applicants must not have any relatives working at ICICI Bank.- Candidates must not have attended an ICICI Bank interview within the last 6 months.- Must be interested in sales and relationship management.- Must be willing to relocate as per the bank's requirements.For Direct Interview / HR Contact: 9433816131NO FEES WILL BE CHARGED for the job opportunity, training, residential accommodation, or food.Interested and eligible candidates can contact HR for further details.*Note: Final selection, eligibility verification, salary, and posting are subject to the bank's recruitment process.*

Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.Call handling as per defined standards.Accurate resolution for customer queries.Promoting Digital Banking services for a superior customer service experience.Profiling of customers in order to aid right cross-servicing of Bank productsAccurate logging and resolution of complaints.Attrition control of customers.Regular interactions with the customers and pro-actively assessing customer needs.Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.Ensure portfolio quality of relationship while racing considering eligibility.Monitor large amount movements and account closure from the deposit accounts.Ensure retention of customers Achievement of portfolio parametersMeet the defined objectives of the Portfolio managed by the respective VRM Sales Right cross-sell of products basis profiling and engagement.Penetration of products across groups.Sales across all product segments-TPP, Assets, Cards etc.Acquiring & grouping of all related IDs of the Primary ID.Use of triggers to track maturity of FDs, movement of CASA balances etc. and prevent outflow.Ensure Staff are trained on product knowledge and requisite certifications.Income to be generated at a customer level.Interaction QualityAchieve Quality benchmarks defined from time to time.Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.Audit and Service QualityEnsure all laid down system and process are followed as stipulated by Audit and Senior ManagementEnsure accurate and timely submission of financial transactions & requests.Adherence to set processes of updating customer interactions in CRM next. MIS ReportingEnsure timely submission of Customer base review / reports as requested