Automobile Service Manager Job Vacancies in Delhi

1) Daily management of the fleet of vehicles of two wheelers, four wheelers (cars, SUVs), agricultural tractors, earth moving machines and commercial vehicles (school buses and vans) that are spread in different parts of the country on a day to basis.2) Monitor the vehicle entries in the ERP system on daily basis and ensure there are no gaps or misses3) Analyze data from daily logs and ascertain if all parameters as fuel consumption, distances covered, etc. are within normal levels4) Generate monthly reports for the vehicles by region, by vehicle type, etc. to have meaningful performance indicators5) Regular online / in person meetings with the vehicle admins / DPRs to share information, improvements, etc.6) Scrutinize requests for approvals for repairs, maintenance, service, etc., raised by admins/DPRs, ascertain genuineness, necessity, work content and cost in discussions with the respective requestors7) Formulate and implement process improvements that improves efficiencies, cost, time and adds value to existing jobs8) Make recommendations to board for vehicle disposal, replacement or new vehicles purchase based on their performance9) Ensure all documents of the vehicles are up to date10) Conduct informed and surprise audits of the vehicles and their admins and publish report11) Publish monthly reports for vehicle performance indicators to the respective HoDs and board members12) Provide timely forecasts for vehicles major maintenance, sale and replacement of vehicles13) Maintain cordial relationship with admins but with zero tolerance for any unethical practices in the day to day job matters. Candidates with Dipl. Mech/Automobile - 4 to 5 Years of relevant Exp.

Educational Qualifications: Graduate of Bachelors Degree preferably in Engineering but open to any graduate of a Bachelors Degree with extensive customer service management experience in automotive, consumer durable or tyre industries.Position Description: This position has overall responsibility for developing Indian Customer Service strategy and ensuring its proper and consistent execution. The scope of responsibilities covers both the domestic business and the third-party export business.Principal Responsibilities: Lead Customer Service function of Client India. This will be achieved by benchmarking practices with leading consumer durable / auto companies and using technology tools like mobile apps to ensure seamless resolution of Issues and optimize customer satisfaction. Enhance team performance and productivity by strategic management of resources and process improvements.Customer Service operations: Leading the delivery of customer service to Client customers across regions through the Regional Customer Service team.Field Engineering:Technical Adjustment for all products and adherence to AOP.Ensure Focus test are done as per requirement of Q Tech / MarketingImprovements for minimizing adjustment losses & complaints exhibiting continuous improvements.Devise strategy around technical training on tyre inspections.Call Centre Management: Registration, allocation & tracking system for customers / Dealers / OEs.Create capability to converse in regional languages.Leverage call-centre for market insight through periodic dealer surveys etc.Dealer Satisfaction Achievement:Drive overall customer satisfaction metrics as measured by annual third-party survey.Develop and implement clear set of KPIs that take Client to the path of being the unquestioned leader in aftersales service for both PBUs.To achieve > 80% Dealer Satisfaction ratio through relevant and effective measures.Complaint Resolution Management:

WANTED for Reputed 2 Wheeler brand OKHLA Workshop service Manager cum Supervisor candidates with 2wheeler industryExperience only apply. No freshers .