Australian Job Vacancies in Gurgaon

Job Title: Quality Analyst cum Trainer [Australian Process/Immediate Joiners Preferred]Location: GurugramDepartment: Sales ProcessReports To: Operations ManagerEmployment Type: Full-Time________________________________________Job Summary:We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.________________________________________Key Responsibilities:Quality Assurance (QA): Monitor and evaluate daily interactions of calls for adherence to quality standards. Analyze performance data and identify trends, gaps, and areas for improvement. Create and maintain QA reports, scorecards, and dashboards. Provide regular feedback and coaching to team members to enhance quality performance. Assist in developing and updating quality checklists and SOPs. Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.Training: Develop and deliver onboarding and refresher training programs for new and existing employees. Conduct training needs analysis using performance data and feedback. Create training content, manuals, and e-learning modules tailored to business requirements. Maintain training records, assessments, and feedback forms. Evaluate training effectiveness and implement improvements. Coordinate cross-functional training sessions and workshops.________________________________________Qualifications & Skills: Bachelors degree in any discipline. 2+ years of experience in a Quality Analyst or Trainer role (preferably both). Excellent English communication and presentation skills as its an Australian Process. Strong analytical and problem-solving skills. Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software). Ability to manage multiple priorities and work in a fast-paced environment. High attention to detail and commitment to continuous improvement.________________________________________Preferred: Experience in [Industry: e.g., BPO, Customer Service, Healthcare]. Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent).________________________________________Salary: As per industry standards Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process. Office Location: Our office is located at Gurugram, Sector 48. Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.

Senior Executive Bookkeeping (AUS Shift, WFH)Location: Work From Home (Remote)Shift: Australia ShiftExperience Required: 23 yearsSalary: 5 LPAMeta Description: Senior Executive Bookkeeping, AUS shift, WFH. 5 LPA. 23 yearsbookkeeping experience for Australian clients required.Apply Now: Send CV to uk@capitalplacementservices.com or upload athttps://bit.ly/importantcandidates

Assistant Manager Accounts Finalisation (AUS Shift,WFH) Assist in preparing and finalising accounts for Australian clients. Prepare tax returns and ensure compliance with Australian tax laws. Support the Manager in client handling and team coordination. Conduct account reconciliations and verify data accuracy.Qualifications & Skills Bachelors degree in Accounting or CA/CPA. 23 years of experience in accounts finalisation (Australia). Proficiency in accounting software. Excellent communication skills.Benefits Remote work flexibility. Professional growth in the international market.

Manager Accounts Finalization (AUS Shift, WFH) Review and finalise financial statements for Australian clients. Ensure accurate tax computations and filings. Lead a small team of accountants and provide technical guidance. Communicate directly with clients to understand their requirements. Maintain compliance with accounting and tax regulations.Qualifications & Skills Bachelors/Masters in Accounting, Finance, or CA/CPA. 34 years of experience in accounts finalisation for Australia. In-depth knowledge of Australian tax laws. Leadership and team management skills. Strong communication skills.Benefits Attractive pay package. 100% remote work. Opportunity to work directly with Australian clients.