Fresher Assistant Service Manager Jobs

Major Roles & ResponsibilitiesAssist the bartender in preparing and serving drinksSet up and maintain a clean and organized bar areaRefill stock, prepare garnishes, and manage bar suppliesWash glassware and ensure proper sanitationTake customer orders and provide basic drink recommendationsFollow hygiene, safety, and alcohol service regulationsSupport smooth bar operations during busy hours.

Job SummaryAn Airline Customer Service Representative is responsible for delivering excellent customer service to passengers throughout their airport journey. The role involves assisting passengers with check-in, boarding, ticketing, baggage issues, and resolving travel-related concerns while ensuring compliance with airline and aviation regulations.Key ResponsibilitiesPassenger ServicesGreet passengers and assist with check-in, boarding pass issuance, and seat assignments.Verify travel documents such as passports, visas, and tickets.Provide accurate information regarding flight schedules, gate numbers, baggage policies, and airport services.Assist passengers with special needs, including elderly travelers, passengers with disabilities, unaccompanied minors, and families with children.Ticketing and ReservationsHandle ticket bookings, cancellations, reissues, upgrades, and refunds as per airline policies.Rebook passengers during flight delays, cancellations, or missed connections.Manage standby lists and seat availability.Boarding and Gate OperationsCoordinate boarding procedures and ensure on-time departures.Make boarding and flight announcements at the gate.Ensure passengers comply with boarding and security requirements.Liaise with cabin crew and ground operations to ensure smooth boarding and deplaning.Baggage ServicesAssist passengers with lost, delayed, or damaged baggage claims.Coordinate with baggage handling teams to trace and resolve baggage issues.Explain baggage allowance policies and excess baggage charges.Customer Issue ResolutionHandle customer complaints professionally and provide appropriate solutions.De-escalate difficult situations and maintain a calm, courteous demeanor.Ensure high levels of customer satisfaction while adhering to airline policies.Safety and ComplianceFollow airport security procedures and aviation regulations.Ensure compliance with safety, immigration, and customs requirements.Report any irregularities, safety concerns, or security issues promptly.Administrative DutiesMaintain accurate passenger records and reports.Use airline reservation and check-in systems efficiently.Coordinate with airport authorities, security staff, and other airline departments.Skills and QualificationsEducational RequirementsHigh school diploma or equivalent (degree or diploma in aviation, travel, or hospitality is an advantage).ExperiencePrevious experience in customer service, hospitality, travel, or airline operations preferred.Freshers may apply for entry-level positions.Key SkillsExcellent verbal and written communication skills.Strong customer service and interpersonal skills.Ability to work under pressure and handle challenging situations.Problem-solving and decision-making abilities.Attention to detail and organizational skills.Computer literacy and familiarity with reservation systems (training provided).Other RequirementsWillingness to work shifts, weekends, and public holidays.Professional appearance and adherence to uniform standards.Ability to stand for long periods and perform multitasking duties.Ability to clear background checks and airport security clearance.Multilingual skills are an added advantage.Work EnvironmentFast-paced airport environment with high passenger interaction.Exposure to irregular schedules and peak travel times.Team-oriented workplace requiring coordination across departments.

Job BriefAssist the manager in day-to-day operations and decision-making.Oversee team tasks and ensure smooth workflow.Act as a liaison between different departments.ResponsibilitiesSupervise and coordinate team activities.Support in developing and implementing strategies.Assist in budget planning and resource allocation.Handle escalated issues and provide resolutions.Contribute to improving operational efficiency.

Recommend and monitor a budget and plan for the year.Lead, train and motivate a service team.Conduct daily briefings ensuring two-way communication, training and policy informationCheck mise-en-scne and mise-en-place done by the team.Control expenses of the restaurant.Develop innovative ways to create sales of the restaurant by up-selling menu items, food promotion merchandising, etc.Meet and greet guests and develop a personal guest database to ensure continued patronage.Schedule staff rotations and duties and organize extra hands when required.Ensure the safety and hygiene of the restaurant.Maintain discipline and conduct staff appraisalsCoordinate with the chef for menu offers and operational coordination.Coordinate with other departments for the smooth supply of operational supplies.Responsible for proper billing and cash recovery for services rendered.Resolve guest and staff complaints and grievancesRepresent the restaurant in Food and Beverage meetings.Conduct periodic competition analysis.