AMC Coordinator Jobs

We are looking for an AMC Coordinator to join our team in Indore, India. The ideal candidate will have 1 to 3 years of relevant experience and a passion for customer service.Key Responsibilities:- **Client Communication:** Act as the first point of contact for customers regarding Asset Maintenance Contracts (AMCs). You will interact with clients to address inquiries and provide updates about their services.- **Contract Management:** Assist in the preparation and management of AMC agreements. You will track contract details and ensure all renewals are processed in a timely manner.- **Coordination with Technicians:** Coordinate with technical teams to ensure timely service and maintenance visits. You will help schedule appointments and monitor the progress of service requests.- **Record Keeping:** Maintain accurate databases of all AMC contracts and client interactions. This involves documenting service requests and follow-ups to ensure a smooth workflow.- **Reporting:** Generate reports on AMC performance and client feedback. You will help analyze the data to improve service quality and customer satisfaction.Required Skills and Expectations:Candidates must have a minimum of a 12th-grade education and exhibit excellent communication skills, both verbal and written. Proficiency in basic computer skills, such as MS Office, is essential. Attention to detail, strong organizational abilities, and a proactive approach to problem-solving are important. A positive attitude and ability to work in a team environment are also necessary for success in this role.

1. SERVICE ENGINEER (SWITCHGEAR/ ELECTRICAL)Job Title Service EngineerEducation: ITI or Diploma or Degree in Electrical / Electronics Nature of job Technical ServiceService Experience 3 to 4 years.Office Location: - Juinagar, Navi MumbaiJob Overview: We are Leading Distributor of Electrical & Automation Products. We are committed to on time delivery and after sales service to all our trusted partners!We are seeking an ambitious and experienced Service Engineer to join our team. Service Knowledge in servicing Automation Panels, Annual Maintenance Contracts (AMC) and preventive maintenance services for switchgears and automation productsResponsibilities: 1. Person should be capable of Fault Finding Electrical Panel2. Engineer should able to read & develop Electrical Circuit3. Engineer should be able to do SLD reading4. One should be capable of Servicing ACB panels & products5. One should do Panel Maintenance6. Engineer should be able to do Relay testing7. Person should be able to do Relay Commissioning8. Retrofitting of Switchgear in the siteRequirements: 1. ITI or Diploma or Degree in Electrical / Electronics.2. We expect Engineers to get Services sales for AMC Contracts, Retrofitting Products, and after sales delivery will be taken care by service team.3. Strong technical knowledge of Electrical, Capacitors, Reactors, APFC, AHF panels is needed. 5. Excellent communication and interpersonal skills.6. Proven ability to work both independently and collaboratively as part of a team.7. Familiarity with a diverse range of Understanding Panels makes is advantageous.

Greetings from Ace Hygiene Products Pvt Ltd !!We are currently hiring for Service CoordinatorBrief Jd for your reference.Handling the customer complaints on email & Phone CallsSolving the customer complaints by arranging the service technician pan India.Preparing service technicians scheduling.Offering AMC & Spare Parts quotations to Customers.Making the Invoices in SAP & CRM.Coordinating with customers on order readiness & dispatch.Coordinating with the factory team for material requirements.Follow up on outstanding payments.Maintaining Various MIS Reports. Perks & BenefitsMedical InsurancePFFlexible working hoursIntrested candidates pls share your resume on admin1@alfauv.com

2-3 years experience in AMC from any Capital Equipment's Service Business. He / She will be responsible for developing existing AMC business, managing client relationships. Experience in HVAC is more preferable.

1. Issuing work orders to the plant timely2. Timely issuing Purchase orders to the vendors and clearing bills3. Timely issuing service invoice and regularly follow up for payments (Outstanding)4. Timely follow & co-ordination (Internal , External) till dispatch of material & later.5. Document and escalate customer issues to appropriate internal teams for resolution.6. Provide information about products and services offered by the company7. Assist customers with account management and billing inquiries8. Maintaining and preparing data for periodic reviews9. Timely collecting, maintaining and submitting appropriate/required Compliance documents10. Collection customer satisfaction/job completion reports.11. Tacking of AMC schedule for sending service engineers on time12. Meet performance metrics related to customer service, productivity, and quality13. Making courtesy calls to customer to check on the product performance14. Track engineers attendance and expense