Aervista Institute of Aviation & Hospitality Management
0 - 1 yrs
8.0 Lac/Yr
Bhadrak
Customer Relationship Airport TicketingAirline OperationsAirport OperationPassenger HandlingAirline Customer Service
SHARE YOUR RESUME 8282965559nWe are looking for an enthusiastic Airport Customer Service Associate to join our team in Bhadrak, India. This entry-level position is perfect for individuals eager to embark on a career in customer service within the travel industry.nnKey Responsibilities:n- Assist Travelers: Greet and assist travelers at the airport, providing information about flights, check-in procedures, and airport facilities.n- Handle Customer Inquiries: Address passengers inquiries and concerns promptly and courteously, ensuring a positive travel experience.n- Support Check-in Processes: Help with the check-in process for passengers, managing baggage drop-offs and special requests efficiently.n- Maintain Safety and Security: Ensure compliance with safety and security protocols at all times, maintaining a secure environment for passengers and staff.nnRequired Skills and Expectations:nCandidates should possess a minimum of a 10th-grade education, demonstrating the ability to communicate effectively with customers. Strong interpersonal skills are essential, as the role involves dealing with diverse individuals in a fast-paced environment. A friendly demeanor and a willingness to help others are crucial. Moreover, candidates should be open to working flexible hours, including weekends and holidays, to accommodate the airports operational needs. Previous experience is not mandatory, making this an ideal opportunity for those looking to start their career in customer service.
We are looking for a dedicated Ground Staff Supervisor to oversee daily operations at our facility in Bhadrak, India. This role is ideal for freshers who have completed their 10th grade and are eager to learn and grow in a dynamic environment.Key Responsibilities:1. Team Management: Supervise a team of ground staff, ensuring they are well-trained and perform their tasks efficiently to maintain high standards of service.2. Operation Oversight: Monitor daily operations to ensure smooth functioning of ground activities, including baggage handling, passenger support, and equipment maintenance.3. Customer Service: Engage with passengers to address inquiries and resolve issues promptly, ensuring a positive experience for all.4. Safety Compliance: Enforce safety protocols and regulations to guarantee a safe working environment for all staff and passengers.5. Performance Reporting: Prepare reports on staff performance, operational issues, and customer feedback to identify areas for improvement.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with team members and customers. Organizational skills are essential for managing tasks and ensuring operations run smoothly. A positive attitude and ability to work under pressure are crucial in this fast-paced role. The ideal candidate should be a quick learner with a strong commitment to safety and customer service excellence. Being a team player is important, as collaboration with diverse staff will be key to success in this position.
As an Airport Supervisor in Bhadrak, you will play a vital role in ensuring smooth airport operations. Your responsibilities will include:- Overseeing daily operations: You will manage the daily activities at the airport, ensuring that all operations run smoothly and safely.- Coordinating staff: You will work with various teams, including ticketing, security, and baggage handling, to ensure everyone performs their tasks effectively and efficiently.- Customer service support: You will assist passengers with any queries or issues they may encounter, providing timely solutions and maintaining high levels of customer satisfaction.- Monitoring safety procedures: You will enforce all safety regulations and protocols, ensuring that staff and passengers adhere to necessary safety measures.- Handling emergencies: In case of any emergency situations, you will be responsible for coordinating responses and ensuring that appropriate actions are taken quickly.- Reporting and documentation: You will maintain accurate records of daily operations, incidents, and staff performance, reporting regularly to management.To succeed in this role, you should have strong communication skills and good organizational abilities. You must be able to work well under pressure and handle various tasks simultaneously. Attention to detail and a customer-focused mindset are essential. Since this position is suitable for candidates with minimal experience, a positive attitude and willingness to learn are also important. Being a team player will help you thrive in this dynamic environment.
Aircraft Marshalling Baggage ClaimBaggage HandlingBoarding ProceduresFlight Check-inGate OperationsLost and Found ProceduresMultitaskingPassenger AssistanceSafety RegulationsSecurity ProceduresTeamworkTime ManagementCustomer ServiceProblem SolvingEmergency ResponseConflict ResolutionComputer SkillsAttention to DetailCommunication Skills
Duties and responsibilitiesCheck-in and boarding assistance: Agents operate at check-in counters and boarding gates. Their tasks include:Greeting passengers and checking their tickets and travel documents.Issuing boarding passes and seat assignments.Tagging and processing checked baggage and charging for any overweight luggage.Making public address announcements about flight information and boarding times.Passenger support: They serve as a resource for passenger questions and issues, including:Providing information about flight schedules, gate changes, and airport facilities.Assisting with special requests for passengers who require additional support, such as those with disabilities, unaccompanied minors, and the elderly.Irregular operations: In the event of flight delays, cancellations, or other disruptions, agents are responsible for:Helping with rebooking and alternative travel arrangements for affected passengers.Managing and resolving customer complaints calmly and professionally.Baggage services: When luggage is lost, delayed, or damaged, agents assist passengers with the claim process.Administrative and operational tasks: In addition to customer service, agents perform various behind-the-scenes duties, such as:Preparing flight paperwork.Using computer systems to enter passenger and flight information.Maintaining a clean and orderly work area.
Job Openings for 26 Airport Ground Staff Jobs for Freshers in Ranchi, Deoghar, Darbhanga, Patna, Koch Bihar, Bhubaneswar, odisha, Sitamarhi, Bihar, Bokaro Steel City bokaro, Bhadrak, having Educational qualification of : Higher Secondary, B.A with Good knowledge in Airport Operation, Aviation, Hospitality, Ground Handling, Passenger Handling, Airport Cargo etc.
SHARE YOUR RESUME 8282965559nWe are looking for dedicated Airport Ground Staff to join our team in Bhadrak, India. This full-time position is ideal for individuals who are passionate about aviation and customer service, with a requirement of a minimum education of 10th pass.nnKey Responsibilities:nn1. Passenger Assistance: Help passengers with check-in procedures, provide boarding passes, and assist with luggage handling to ensure a smooth travel experience.nn2. Baggage Handling: Safely manage the loading and unloading of baggage to prevent damage, ensuring it is correctly directed to the appropriate flights.nn3. Customer Service: Address inquiries and provide information regarding flight schedules, gate changes, and airline policies, offering support to enhance customer satisfaction.nn4. Coordination with Airlines: Work closely with airline staff and other airport departments to ensure that all operations are carried out efficiently and in accordance with safety regulations.nnRequired Skills and Expectations:nnSuccessful candidates should possess strong communication skills to interact effectively with passengers and team members. Attention to detail is essential for managing flight information and baggage. The ability to work in a fast-paced environment, staying calm under pressure, is crucial. A collaborative spirit and willingness to assist others are valued traits in this role. No prior experience is necessary, making this an excellent opportunity for those starting their careers in the aviation industry.
Air Charter Operation Air TicketingAircraft MaintenanceAviationCustomer ServiceAviation SecurityAir Hostess ActivitiesCabin Crew ActivitiesGround Staff ActivitiesGround HandlingAirport Ground HandlingHard WorkingAirport CargoGround OperationGroomingBasic Computer Skills
The responsibilities of a Ground Staff member include assisting passengers with check-in and boarding procedures, ensuring the safe and efficient movement of aircraft on the ground, handling baggage and cargo, coordinating with flight crews and ramp personnel, and providing excellent customer service. Key skills for Ground Staff include knowledge of air charter operations, air ticketing, aircraft maintenance, and aviation regulations. Strong customer service skills are essential, as well as the ability to handle challenging situations with professionalism and courtesy.
We are looking for a motivated Ground Staff Supervisor to manage daily ground operations at our facility in Bhadrak, India. This role is ideal for freshers who have completed their 10th-grade education and are eager to start a career in an essential support role.Key Responsibilities:- Supervision of Ground Team: You will oversee a team of ground staff, ensuring that all tasks are completed efficiently and safely.- Training and Development: You will assist in training new staff members, providing them with the necessary skills and guidance to perform their duties effectively.- Operational Coordination: You will coordinate with different departments to ensure smooth operations, handling any issues that may arise during daily tasks.- Customer Interaction: You will interact with customers to address inquiries and resolve any concerns, providing excellent service that enhances the customer experience.Required Skills and Expectations:The ideal candidate should be organized, proactive, and possess strong leadership skills. Effective communication is crucial, as you will need to relay information clearly to your team and other departments. You should be able to work under pressure and make decisions quickly. A positive attitude and a desire to learn will contribute to your success in this role. Flexibility in working hours is also essential, as operational demands may require adjustments.
We are looking for a dedicated Ground Staff Supervisor to oversee daily operations in the airport environment in Bhadrak, India. This role is suitable for freshers who have completed their 10th grade and want to build a career in the aviation industry.The Ground Staff Supervisor will be responsible for managing ground services and ensuring excellent customer service. You will supervise staff, coordinate tasks, and ensure that all operations run smoothly and efficiently.Key responsibilities include:1. Supervising Staff: Manage and guide the ground staff to perform their duties effectively, ensuring that they meet safety and service standards.2. Coordinating Operations: Organize the flow of operations at the airport, including baggage handling, check-in processes, and boarding passengers efficiently.3. Customer Service Management: Address passenger inquiries and resolve issues promptly to enhance overall customer satisfaction.4. Safety Compliance: Ensure that all safety regulations and procedures are followed by ground staff and that the workplace remains safe for everyone.5. Reporting: Prepare daily reports on staff performance, passenger services, and any incidents that occur during operations.Candidates should have strong communication skills, be able to work effectively in a team, and possess good problem-solving abilities. A positive attitude and a willingness to learn are essential for success in this role.
We are looking for committed and enthusiastic individuals to join our team as Ground Staff in Bhadrak, India. This role involves supporting various operational aspects of our organization, ensuring a smooth and efficient environment.Key Responsibilities:1. Customer Service: Assist passengers at the airport, helping with check-in, boarding, and providing necessary information to enhance their travel experience.2. Baggage Handling: Ensure the safe loading and unloading of luggage onto the aircraft, maintaining organized baggage areas and assisting passengers with their baggage inquiries.3. Operational Support: Work closely with other team members to maintain operational efficiency, including monitoring flight schedules and assisting with ground operations.4. Safety Compliance: Adhere to safety protocols and regulations, ensuring all tasks are performed in a secure manner, prioritizing the safety of passengers and staff.Required Skills and Expectations:Candidates should possess a minimum educational qualification of 10th grade and be willing to work full-time in an office setting. Although previous experience is not mandatory, enthusiasm, a positive attitude, and a willingness to learn are essential. Effective communication skills are crucial to interact with passengers and team members clearly. Good organizational skills and attention to detail are highly valued in this role, as they contribute greatly to maintaining a smooth operation. Flexibility to work in shifts, including weekends and holidays, is necessary to meet the demands of the job.